v36.54 update on Dec 12 stopped use of One Stop Update

Jim32
Jim32 Member ✭✭✭
in Errors and Troubleshooting (Windows)
Now using a workaround on some accounts by individually updating.

Chase, Citibank, and American Airlines credit union will not sync. After deactivating each of those accounts, now I get a CC-501 error when trying to reconnect.

Since Dec 12, have encountered 3 errors -
- One Stop Update says internal error that wants me to sign-out & agree to a long list of losses without really describing what happens
- HTTP-401 error when trying to individually update Chase, Citibank, & AACU
- CC-501 error when trying to reactivate Chase, Citibank, & AACU

Need answers fast Quicken! And its not going to be the 3+ hour disconnect, reconnect to a fake account, then reconnect that some others are working on.

Comments

  • Quicken Jared
    Quicken Jared Quicken Mac Subscription Alumni ✭✭✭✭
    Jim32 said:
    Now using a workaround on some accounts by individually updating.

    Chase, Citibank, and American Airlines credit union will not sync. After deactivating each of those accounts, now I get a CC-501 error when trying to reconnect.

    Since Dec 12, have encountered 3 errors -
    - One Stop Update says internal error that wants me to sign-out & agree to a long list of losses without really describing what happens
    - HTTP-401 error when trying to individually update Chase, Citibank, & AACU
    - CC-501 error when trying to reactivate Chase, Citibank, & AACU

    Need answers fast Quicken! And its not going to be the 3+ hour disconnect, reconnect to a fake account, then reconnect that some others are working on.
    Hello Jim32,

    I understand that this issue is very frustrating, and I am sorry to hear that you are still experiencing the problem even after speaking with Quicken Support. Have you tried submitting a report? This might be helpful to us in resolving this issue. In order to do this, you would go to Help>Report A Problem. Data will then be sent to Quicken that can be analyzed for a solution.

    Thanks,

    Quicken Jared  
  • Jim32
    Jim32 Member ✭✭✭
    This was resolved by first going onto the Quicken community and updating my account password. Then, I went into Quicken and signed out. When I signed back in, I used the login and (new) password. This reset the One Step Update without data loss. I also upgraded to R34.56
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