Software not updating all accounts

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District30
District30 Member ✭
in Download, Add/Update Accounts (Mac)
I have been experiencing an issue when attempting to update all accounts that it will only update a few accounts and not provide any update information from the majority of my accounts. The update summary only lists 3 accounts updated and nothing for the remainder accounts. Even though I have update ALL accounts selected. This just started in the past 24 hrs.

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  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
    Options
    Hello @District30

    Thank you for taking the time to visit the Community to post your issue, although I apologize that you have not received a response. 

    If accounts are not listed in the account status window, this indicates that the accounts are not enabled for transaction download. 

    If you are not missing any accounts but have not received any downloads, do you see any error messages for these accounts in the account status window?

    What is the name of the financial institution(s) associated with the accounts in question?

    The more information you can provide the better able to assist the Community will be.

    -Quicken Tyka
    ~~~***~~~
  • 9462
    9462 Member ✭
    Options
    Ally Band, Citibank, and updatinbg your data
  • Quicken Anja
    Quicken Anja Moderator mod
    Options
    Hello @9462,

    Thank you for taking the time to visit the Community, however, since this is an older post that was originally created back in January, it is less likely to receive an answer now.

    I would suggest creating a new post for better visibility and to potentially receive responses from other users who may currently be experiencing the same problem. Doing so will also assist us with better tracking ability in the event that this issue may result in an escalation being required.

    Please be sure to include a brief description of the issue, any error messages (if applicable) as well as the version of Quicken you have currently running (Quicken > About Quicken). The more information you are able to provide will help the Community to better understand and assist.

    Thank you!

    -Quicken Anja
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