BofA account closed now open
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Jaybird180
Member ✭✭
BofA closed one of my credit card accounts. After talking with them about it, they reopened the account as though it never happened.
During the interim, I marked the account closed in Quicken (Mac) Desktop and it synced to my Mobile app.
When the account was reopened, I reopened it on the Desktop app and it work fine, except it's greyed out on my Mobile app Accounts page. When I goto Settings > Account Management it's (improperly) listed under Other accounts.
How do I fix this?
During the interim, I marked the account closed in Quicken (Mac) Desktop and it synced to my Mobile app.
When the account was reopened, I reopened it on the Desktop app and it work fine, except it's greyed out on my Mobile app Accounts page. When I goto Settings > Account Management it's (improperly) listed under Other accounts.
How do I fix this?
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Best Answer
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Hi @Jaybird180,
Thank you for contacting the community, I am sorry that you are experiencing this issue.
From what I understand, you did not re-add the account when BofA reopened it, this account just reappeared and linked and subsequently mislabeled itself. So, I suggest disconnecting the BofA account and then re-adding it to your Quicken to see if this solves the issue.
Please let me know if this helps to solve the issue that you are experiencing, I look forward to hearing your response.
Thank you,
Quicken Jasmine
-Quicken Jasmine
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1
Answers
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Hi @Jaybird180,
Thank you for contacting the community, I am sorry that you are experiencing this issue.
From what I understand, you did not re-add the account when BofA reopened it, this account just reappeared and linked and subsequently mislabeled itself. So, I suggest disconnecting the BofA account and then re-adding it to your Quicken to see if this solves the issue.
Please let me know if this helps to solve the issue that you are experiencing, I look forward to hearing your response.
Thank you,
Quicken Jasmine
-Quicken Jasmine
Make sure to sign up for the email digest to see a round-up of your top posts.
1 -
Hot Diggity Dawg! That fixed it! Thank you.0
This discussion has been closed.