Error and application crash: message "Quicken quit unexpectedly." What's wrong?
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RSaw
Member ✭✭
01/01/2022 - A New Years surprise when trying to update data. Hard application crash with code dump. Option to submit to Apple at desktop.
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Best Answer
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Are you both using the current version (6.5.1)? Which version of macOS? I am on Big Sur and just tried updating all accounts in 6.5.1 and didn't have a problem.
Unfortunately, Quicken Support is closed today, otherwise I'd recommend calling them.Quicken Mac Subscription; Quicken Mac user since the early 90s0
Answers
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Translated Report (Full Report Below)
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Process: Quicken [1022]
Path: /Applications/Quicken.app/Contents/MacOS/Quicken
Identifier: com.quicken.Quicken
Version: 6.4.5 (604.41859.100)
Code Type: X86-64 (Native)
Parent Process: launchd [1]
User ID: 501
Date/Time: 2022-01-01 08:10:11.5655 -0800
OS Version: macOS 12.1 (21C52)
Report Version: 12
Anonymous UUID: 154BBE99-F70B-8797-2254-32E13E866A15
Sleep/Wake UUID: B0B21534-A147-4583-B022-1AA98A98D8C7
Time Awake Since Boot: 3900 seconds
Time Since Wake: 1298 seconds
System Integrity Protection: enabled
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000008
Exception Codes: 0x0000000000000001, 0x0000000000000008
Exception Note: EXC_CORPSE_NOTIFY
Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [1022]0 -
How long has it been since you restarted the computer? Little glitches can add up. Sometimes a restart is all you need. Try that and maybe it won't happen again.Quicken Mac Subscription; Quicken Mac user since the early 90s0
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Same thing is happening to me! Every time I try to update accounts, Quicken shuts down - crashes. I tried restarting my computer but the problem continued. Fine New Years present.0
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Are you both using the current version (6.5.1)? Which version of macOS? I am on Big Sur and just tried updating all accounts in 6.5.1 and didn't have a problem.
Unfortunately, Quicken Support is closed today, otherwise I'd recommend calling them.Quicken Mac Subscription; Quicken Mac user since the early 90s0 -
Also, you could try updating one account at a time and see if you can narrow the problem down to one bank. But be aware that all direct connect accounts at a single bank update when you update any one of them. And all Quicken Connect accounts at all QC banks update together whenever you update any of them.
I would definitely make sure you have a backup just in case the Quicken crash would cause your database to become corrupted (a very rare occurrence).Quicken Mac Subscription; Quicken Mac user since the early 90s0 -
Thanks for the heads up. I was not on the most current version of Quicken. I just ran the upgrade to 6.5.1 and it solved the problem. I am running the latest Apple macOS Monterey 12.1.0
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My bad, I did not check the version I was on before I ran the upgrade. I'm pretty good at staying current. The Translated Report header (added with my first comment above) shows Version: 6.4.5 (604.41859.100) passing into the error report...so my working assumption this is the version I was on (?)0
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Yes, it would be 6.4.5.Quicken Mac Subscription; Quicken Mac user since the early 90s1
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Thanks RickO - I didn't realize I wasn't on the latest version. - solved the shutdown Problem. Thanks.0