SFGIDirect can't download, in a loop for the code

hi,

another account that I have got into the same situation
nothing has been downloaded for several weeks and no errors by Quicken
yes, there are transactions
account reset - no effect
account online deactivate and activate got into the loop of asking and providing registration code
Quicken complains about trouble connecting to Summit Community Bank
and ask to Try Again
that leads to new prompt to send the code
and all this in indefinite loop

how to address this to resume download transactions from sfgidirect ?

tnx
Best Regards

Comments

  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @mikek753b,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this and for not having received a response yet.

    For clarification; could you please specify which instance of Summit Community Bank you are using to connect in Quicken (see below)?



    Please check back and let us know! Thank you.
    -Quicken Anja
  • mikek753b
    mikek753b Member ✭✭
    yes, that selected from your screenshot "Summit Community Bank WV"

    thanks
    Best Regards
  • Quicken Anja
    Quicken Anja Moderator mod
    Thank you for confirming.

    And do you normally use Express Web Connect or Direct Connect to download transactions?
    -Quicken Anja
  • mikek753b
    mikek753b Member ✭✭
    is SFGIDirect supported by Quicken officially?
    yes, it's under Summit Community Bank

    does it work for anyone to auto download transactions?

    thanks
    Best Regards
  • mikek753b
    mikek753b Member ✭✭
    is there a way to download from SFGIDirect?
    Best Regards
  • mikek753b
    mikek753b Member ✭✭
    hello Quicken Anja,

    After I deactivated online for the SFGI account as it's recommended by https://www.mysummit.bank/content/wwwmysummitbank
    and followed the instructions to connect via Direct Connect and via Express Web Connect, but in both cases it failed where my quicken showed error to try again

    I tried several times

    anything else I can try?
    thanks
    Best Regards