SFGIDirect can't download, in a loop for the code

mikek753b · January 2

hi,

another account that I have got into the same situation
nothing has been downloaded for several weeks and no errors by Quicken
yes, there are transactions
account reset - no effect
account online deactivate and activate got into the loop of asking and providing registration code
Quicken complains about trouble connecting to Summit Community Bank
and ask to Try Again
that leads to new prompt to send the code
and all this in indefinite loop

how to address this to resume download transactions from sfgidirect ?

tnx

Quicken Anja · January 5

Hello @mikek753b,

Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this and for not having received a response yet.

For clarification; could you please specify which instance of Summit Community Bank you are using to connect in Quicken (see below)?

Please check back and let us know! Thank you.

mikek753b · January 7

yes, that selected from your screenshot "Summit Community Bank WV"

thanks

Quicken Anja · January 8

Thank you for confirming.

And do you normally use Express Web Connect or Direct Connect to download transactions?

mikek753b · January 12

is SFGIDirect supported by Quicken officially?
yes, it's under Summit Community Bank

does it work for anyone to auto download transactions?

thanks

mikek753b · January 29

is there a way to download from SFGIDirect?

mikek753b · February 7

hello Quicken Anja,

After I deactivated online for the SFGI account as it's recommended by https://www.mysummit.bank/content/wwwmysummitbank
and followed the instructions to connect via Direct Connect and via Express Web Connect, but in both cases it failed where my quicken showed error to try again

I tried several times

anything else I can try?
thanks

SFGIDirect can't download, in a loop for the code

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