Problem Adding Fidelity NetBenefits Account to Quicken

Windows 10 Quicken Version
Version R37.66
Build 27.1.37.66

For the past several weeks I’ve been attempting to add my Fidelity NetBenefits account to my Quicken software.

All have been unsuccessful, and I’ve now grown very frustrated as adding other investment accounts was an easy process. Perhaps someone can help?

The steps I’m taking:

select add account option

select Fidelity NetBenefits at the “Search for Your Financial Institution” page

hit “next”

select “Simple Investing” option on the Add Investing Account page

hit “next”

enter my Fidelity NetBenefits Username and Password

hit connect

The screen then shows “Looking for your Accounts at Fidelity NetBenefits” for a few seconds and then the Quicken home screen appears without the accounts being added.

Thank you!