CC-800 Error when attempting to update Lowe's Consumer Credit

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Leslie Lewis
Leslie Lewis Member ✭✭
edited January 2022 in Download, Add/Update Accounts (Windows)
The CC-800 error message is "It appears one or more account(s) at Lowe's Consumer Credit Card has been deleted. This could happen if you have restored from a backup file. You must add the account(s) to Quicken again. Select Fix It to resolve this error. For more information see the FAQ."

After selecting Fix It Quicken responds the problem has been resolved. Yet, the next time I try to update the account, I get the same error. I have reset, deactivated and reactivated several times. I have followed the FAQ's suggestion.

The error still appears.

I use Quicken Premier, Ver. 37.66, Build 27.137.66 on Windows 10 Home.

Answers

  • Quicken Anja
    Quicken Anja Moderator mod
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    Hello @Leslie Lewis,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this and for not having received a response yet.

    To clarify, are instructions found in this support article the ones you have tried so far? If so, please navigate to Help > Report a problem and submit your log files so we can further investigate.

    Thank you!

    -Quicken Anja
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  • Leslie Lewis
    Leslie Lewis Member ✭✭
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    I have followed all the instructions in the article you mentioned. I have also reported the problem and submitted the log files. I appreciate your assistance and await further guidance.
  • Quicken Anja
    Quicken Anja Moderator mod
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    Thank you for submitting those.

    Next, I suggest you try to deactivate all accounts for this financial institution, then force Quicken to "rediscover" all available accounts and see if this will help resolve it. Please, follow the instructions below in order to do so.
    1. Open the Account List in Quicken (Tools > Account List OR Ctrl + A)
    2. If present, select the Show Hidden Accounts checkbox at the bottom of the Account List
    3. Edit each account with this financial institution to Deactivate (or Remove From One Step Update) on the Online Services tab
    4. Click on the General tab and remove any info displayed in the Financial Institution, and Account/Routing Number fields. Note: The account must be deactivated first before these fields can be edited.
    5. When finished, close the Account List
    6. Navigate to File
    7. Validate and Repair File...
    8. Validate File
    9. Click OK
    10. Close the Data Log
    11. Close Quicken (leave it closed for at least 5 secs), then reopen Quicken
    12. Navigate to Tools > Add Account
    13. Walkthrough this process as if you were going to add a new account, providing the login credentials and answering any security questions/processes presented until you reach the screen where Quicken displays the Accounts Discovered at the financial institution
    14. Very carefully LINK each of the found accounts to the appropriate account you already have set up in Quicken.
    Once that is done, see if the issue still continues to persist.

    Let us know how it goes!

    -Quicken Anja
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  • Leslie Lewis
    Leslie Lewis Member ✭✭
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    I'm sorry to report that the CC-800 still is present after following the above steps.
  • Quicken Anja
    Quicken Anja Moderator mod
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    Thank you for trying the troubleshooting instructions previously provided and consistently providing us with an update afterward, and I apologize for the delay in my response.

    At this point, I would recommend that you reach out to Quicken Support directly instead, for more extensive troubleshooting and possible escalation if they see fit.

    I apologize that our efforts from the Community were unable to resolve this for you.

    -Quicken Anja
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  • Leslie Lewis
    Leslie Lewis Member ✭✭
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    Thanks for your time and consideration. I will contact Quicken Support. :)
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