Fifth Third error cc-501when adding accounts

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hmmitchell115
hmmitchell115 Member ✭
edited February 2022 in Errors and Troubleshooting (Mobile)
I cannot get my accounts with Fifth Third Bank to sync with the Mobile app. I continue to get error CC-501 when trying to add them. I've been on the phone with Quicken and the bank and neither seem to have an answer. Anyone else have this issue and able to get it fixed? It's very frustrating

Answers

  • Quicken Paloma
    Quicken Paloma Alumni ✭✭✭✭
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    Hello @hmmitchell115, 

    Thank you for reaching out to the Quicken Community. We apologize you are having this issue. To better assist you more information is needed. For instance, what connection method are you using? What is the account type (checking, savings, credit card, investments)? is the error CC-501 only applicable when attempting to sync to your mobile device or is this also occurring when attempting to update the account(s)?

    Please elaborate further so that we may provide the proper guidance. 

    -Quicken Paloma
  • hmmitchell115
    hmmitchell115 Member ✭
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    Quicken v R37.67
    Attempting to add Fifth Third Checking and Savings accounts to Quicken Mobile to access from Mobile device
  • hmmitchell115
    hmmitchell115 Member ✭
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    Error is only happening when trying to update accounts for mobile upload. Transaction download works fine
  • Quicken Paloma
    Quicken Paloma Alumni ✭✭✭✭
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    Hello @hmmitchell115, 

    Thank you for your response. Could you please attempt to sign out completely from Quicken? To do this select Edit >Preferences >Quicken ID and Cloud Accounts >Sign in as a different user. Once you have signed out, restart your computer. After restarting, open Quicken, sign in using your Quicken ID/password, and attempt to sync again. 

    When you have a moment please attempt the steps above and let us know how it goes!

    -Quicken Paloma
  • hmmitchell115
    hmmitchell115 Member ✭
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    Same result. Still get Error CC-501 when trying to update accounts to Mobile & Web. All other accounts work fibe
  • Quicken Anja
    Quicken Anja Moderator mod
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    Hello @hmmitchell115,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this and for not having received a follow-up response yet.

    If you haven't already, please take a moment to review and follow the error-specific guidance found in this support article regarding error CC-501 with Mobile Sync.

    I hope this helps!

    -Quicken Anja
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