OL-393-A error when downloading from Bank of the West

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ChuckM79
ChuckM79 Member ✭✭
edited January 2022 in Errors and Troubleshooting (Windows)
Bank of the West downloads were working fine for me in Quicken for Windows. Then I added a new account and I keep getting the OL-393-A error. Any ideas?

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  • ChuckM79
    ChuckM79 Member ✭✭
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    https://www.quicken.com/support/message-when-using-quicken-online-services-ol-393
    I've tried these steps and they didn't change anything.
  • Quicken Anja
    Quicken Anja Moderator mod
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    Hello @ChuckM79,

    Thank you for taking the time to visit the Community and report this issue, though I apologize that you are experiencing this.

    If the troubleshooting instructions found in this support article regarding error OL-393 fail to resolve the error, then as stated at the bottom of the article;
    "You will need to contact your financial institution for assistance. Quicken does not have access to the financial institution's servers to be able to correct the problem.

    This may require you request to speak with an online services specialist that handles transaction download issues at the financial institution. If your financial institution states they can't assist, an escalation with them may be necessary."

    We apologize for any inconvenience! Thank you.

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • ChuckM79
    ChuckM79 Member ✭✭
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    I read the article again carefully and was able to fix my problem. I had to disable "Online Bill Pay" under "Online Services" and now the error is gone.
  • Quicken Anja
    Quicken Anja Moderator mod
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    Thanks for the update! Glad to hear you were able to resolve the issue. :)

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

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