R38.29 - Schwab, Optum Bank, and Citi Bank - Quicken freezes after downloading

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russwy
russwy Unconfirmed ✭✭
edited March 2022 in Download, Add/Update Accounts (Windows)
When I try to update my Charles Schwab accounts, I connect with Charles Schwab with the sign in, but when Quicken disconnects, it freezes on a blank Activate One Step Update screen. I have to go to Task Manager to shut down the program. No information from Schwab is downloaded. Have reported to Quicken, but no solution yet.

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  • Tom Young
    Tom Young SuperUser ✭✭✭✭✭
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    I'm not experiencing that problem so the problem might be local to your file.  The first thing I'd try is a validation of the data file.  See the "Copy and Validate Instructions" link available here: https://www.quicken.com/support/advanced-data-file-troubleshooting-correct-problems-quicken-windows
  • drhoades63
    drhoades63 Member ✭
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    Same issue since the update to R38.29. Schwab, Optum Bank, and Citi Bank just hang there and stop responding, requiring a shutdown of the program. This is on Windows 11.
  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
    edited February 2022
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    russwy said: When I try to update my Charles Schwab accounts...
    just to help clarify any probs -
    please always include the version .....  Help --> About Quicken
    and just in case - Win10 or Win 11
    [EDIT] - also, updated the topic title to better reflect a potential overall new general problem

    QWin - R54.16 - Win10

  • drhoades63
    drhoades63 Member ✭
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    Mine miraculously started working today. It updated the Cloud then everything was fine.
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