Capital One Downloads - CC901s

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wynnyrd
wynnyrd Member ✭✭
edited April 2022 in Download, Add/Update Accounts (Windows)
Why is this issue taking so long to fix? Can't download transactions all of 2022. Is this a Quicken or Cap One issue?
https://community.quicken.com/discussion/comment/20236720#Comment_20236720

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  • neeed help
    neeed help Member ✭
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    having same issue
  • Wondering
    Wondering Member ✭
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    I'm having same issue. Capital One says I am authorized but Quicken says I'm not.
  • Quicken Paloma
    Quicken Paloma Alumni ✭✭✭✭
    edited February 2022 Answer ✓
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    Hello Everyone, 

    Thank you for reaching out to the Quicken Community. We apologize you are experiencing this persisting issue. Our teams are working diligently towards a solution. Your patience is appreciated while this issue is being worked on. 

    To receive updates or more information as it becomes available please bookmark the alert post linked below. 

    https://community.quicken.com/discussion/7900427/ongoing-2-8-22-capital-one-cc-901-501-502-or-prompt-to-re-authorize-accounts

    Thank you!

    -Quicken Paloma
  • BlazerBob
    BlazerBob Member ✭
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    Deactivate/activate works but only creates NEW account. It does not link to EXISTING account. "Working diligently after over 3 months without a solution must be tiring Paloma!
  • rejester
    rejester Member ✭✭
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    The deactivate/activate does not work. The problem is still unresolved with downloading any Capital One transactions. This has not worked for a month and now Quicken is useless to me.
  • wynnyrd
    wynnyrd Member ✭✭
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    You have to deactivate. Then do Add Account and Link it to your existing local Quicken account. Do NOT use "Cap One 360" during the institution selection use "Capital One Bank - New" Supposedly this whole issue is a Cap One 360 type accounts problem.
  • PeterVanVeen
    PeterVanVeen Member ✭
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    I had the same issue and wynnrd's solution fixed it! Thank you.
  • Larae
    Larae Member ✭
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    I don't understand. Is this error fixed or not? I still cannot download Capital One transactions for 2022.
  • wynnyrd
    wynnyrd Member ✭✭
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    Can't believe in the other thread they still say this is not fixed. Going on 2 months! Use my workaround above.
This discussion has been closed.

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