All passwords missing on One Step Update

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PhxMtn
PhxMtn Member ✭✭
edited April 2022 in Download, Add/Update Accounts (Windows)
All of my passwords are missing today. All was working well last night. Any suggestions? Thanks.

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  • Quicken Paloma
    Quicken Paloma Alumni ✭✭✭✭
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    Hello @PhxMtn, 

    Thank you for reaching out to the Quicken Community. We apologize you are having this issue. For this particular instance, I would recommend validating your file. Before starting the process please ensure you have saved a backup of your current file. 

    To begin select File >Repair & Validate File. On the popup window check the first box "validate" the click OK. 

    Once the file has been validated please run the One Step Update and let us know how it goes!

    -Quicken Paloma
  • PhxMtn
    PhxMtn Member ✭✭
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    Hi. Thanks for the response. I have tried validating the file without success.
  • Quicken Paloma
    Quicken Paloma Alumni ✭✭✭✭
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    Hello @PhxMtn, 

    Thank you for your response. Could you please restore a recent backup and let us know if the issue is still persisting? 

    Thank you!

    -Quicken Paloma
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