Synchrony account issue

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System
System Member admin
edited April 2022 in Download, Add/Update Accounts (Windows)
This discussion was created from comments split from: Synchrony Bank.

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  • Planethill
    Planethill Member ✭✭✭
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    My Synchrony accounts do this as well, and have for awhile.  It's a pain.

    Two companies, each blaming the other.  We the customer, gets stuck in the middle.
  • Quicken Paloma
    Quicken Paloma Alumni ✭✭✭✭
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    Hello @Planethill, 

    Thank you for reaching out to the Quicken Community. We apologize you are having this issue. To better assist you more information is needed. For example, what error codes or messages are you receiving? Also could you please let us know what instance you are using to connect? A visual example is below. 



    Please elaborate so that we may move forward in diagnosing the issue at hand. 

    -Quicken Paloma
  • cynthia T
    cynthia T Member ✭
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    the problem as i see it is that every card, Lowes, JCPenny, Sams Business, Lazyboy, Walgreens, all have different urls for their accounts. these vendors either don't appear on the quicken list or the URL is wrong. The Quicken dropdown needs to be updated to reflect the correct vendor URL
  • NotACPA
    NotACPA SuperUser ✭✭✭✭✭
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    It's  Synchrony's decision, not Q's, as to how they want their cards listed.  Complain to them ... or simply drop the card and let them know why.

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

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