has anyone had a bank balance error after up-dating to ver. 39.23?

plaroujr
plaroujr Member ✭✭
edited April 2022 in Errors and Troubleshooting (Windows)
the bank that is in the left accounts column is correct but when I click on account hyper-link, the balance is off by $xxx,xxx.xx. Has anyone run into this problem and if so, what is the fix for it?

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Answers

  • Sherlock
    Sherlock Member ✭✭✭✭
    If you haven’t already, you may want to verify the register is sorted appropriately and there aren’t any unexpected filters being applied:  open the register, select the Date column header (you want the small triangle to right of Date to point up) and Reset.
  • BK
    BK Member ✭✭✭✭
    edited March 2022 Answer ✓
    If the above does not help, you may want to take a look at this post to see if your situation is similar, where that one was resolved by restoring from a backup file from a few weeks ago.  https://community.quicken.com/discussion/7909980/register-running-balance-different-than-ending-balance

    - QWin Deluxe user since 2010, US subscription on Win11
    - I don't use Cloud Sync, Mobile & Web, Bill Pay/Mgr
  • plaroujr
    plaroujr Member ✭✭
    had to go back to 03/07/22 to restore. once done, i was able to download the transactions to my accounts and bring them up to current. I did have to repair a couple of accounts. Next time, I will be backing up my Quicken before I do any up-dates. Thank you all for the help!
  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
    plaroujr said:
    Next time, I will be backing up my Quicken before I do any up-dates. Thank you all for the help!
    These days Quicken should be doing an automatic backup before doing the update.  It certainly doesn't hurt to do your own, but you might look for that.  It will be in the Backup folder.
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