Mobile app logon ID and password not working

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Pasky
Pasky Member ✭
edited April 2022 in Errors and Troubleshooting (Mobile)
Hello,
I downloaded Quicken for Android to my Samsung. When I went to login with my Quicken account I received an invalid ID password. Reset the password. Tried to login to mobile again. Didn't work. Invalid ID or password message again. I went back to my PC and tried to login with the new password and it worked. So login working on PC with Windows. Not working on Quiken mobile on Samsung.

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  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    edited March 2022
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    Hello @Pasky, 

    Thank you for contacting the Quicken Community, I am sorry that you are experiencing this issue. 

    On your mobile app, there is a choice to sign in with your username and password or a choice to "Scan to Sign In", please choose scan to sign in. Then, you will go to your Quicken Application located on your Windows computer, go to Mobile & Web>Scan to Sign In Mobile>Android.  

    After you try signing in via this route, please let me know how it goes. I look forward to hearing your response. 

    -Quicken Jasmine

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