One Step update not working at all

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John623
John623 Member ✭✭
edited May 2022 in Download, Add/Update Accounts (Windows)
I am on Quicken for Windows, version R39.23 build 27.1.39.23 When I try to do a One Step update is sits for a long time and finally I get an error saying "Quicken Windows is not responding" I either quit the program or wait but when I wait I eventually have to quit in order to get my computer back. I am using Windows 11 so could that be the problem. I just got a new computer so I really don't want to have to go back to Windows 10.

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  • Quicken Jasmine
    Quicken Jasmine Moderator mod
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    Hello @John623,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    To start with, I suggest that you please try validating and/or super validating your data file. However, I do recommend that you first save a backup file prior to performing these steps.

    Validate: 
    1. File
    2. Validate and Repair File...
    3. Validate File
    4. Click OK
    5. Close the Data Log
    6. Close Quicken (leave it closed for at least 5 secs)
    7. Reopen Quicken and see if the issue persists.
    If the issue persists, proceed to Super Validate. If the issue is resolved after performing validation, then please disregard the instructions to Super Validate.

    Super Validate:
    1. File
    2. Hold CTRL + Shift and click Validate and Repair File...
    3. Super Validate File
    4. Click OK
    5. Close the Data Log
    6. Close Quicken (leave it closed for at least 5 secs)
    7. Reopen Quicken and see if the issue persists.

    Please let me know how it goes, I look forward to hearing your response. 

    -Quicken Jasmine

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