Quicken screen flashes during bank updates

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John Bennett
John Bennett Member ✭✭
edited May 2022 in Registers & Transactions (Windows)
flashes during updates

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  • Rocket J Squirrel
    Rocket J Squirrel SuperUser ✭✭✭✭✭
    edited April 2022 Answer ✓
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    Yes, lots of flashing. Animations were already off. This is a new display bug in R40.13. @Quicken Jasmine

    Quicken user since version 2 for DOS, now using QWin Biz & Personal Subscription (US) on Win10 Pro.

  • Quicken Anja
    Quicken Anja Moderator mod
    Answer ✓
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    Hello All,

    Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

    We have forwarded this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem and submit a problem report with log files attached in order to contribute to the investigation. While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

    We apologize for any inconvenience in the meantime! Thank you.

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

Answers

  • Quicken Jasmine
    Quicken Jasmine Moderator mod
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    Hello @John Bennett,

    Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this error. 

    Before I can further assist you, I require some more information. What version of Quicken are you running? You can see this by navigating to Help > About Quicken. Does this occur when you are performing an "Update All" procedure or when you update an individual account? How long has this error been occurring? Do you receive any sort of error messages or codes when attempting to update your accounts?

    I look forward to hearing your response. 

    -Quicken Jasmine

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  • John Bennett
    John Bennett Member ✭✭
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    Premier v R40.13 Build 27.1.40.13
    Win 10 Enterprise
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    edited April 2022
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    Hello @John Bennett,

    Thank you for your response. 

    Do you mind answering the other questions that I had asked in my previous response so that I may continue working towards a resolution with you?

    I look forward to hearing your response!

    -Quicken Jasmine

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  • fw6322+
    fw6322+ Member, Windows Beta Beta
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    Experience the same issues with R40.13.  When doing OSU got a flashing screen showing a blank black screen.  When doing an individual account there is like a screen rewrite which is like flashing.
  • John Bennett
    John Bennett Member ✭✭
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    When updating individual bank account, no error messges
  • John Bennett
    John Bennett Member ✭✭
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    started within last 30 days
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
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    Hello @John Bennett and @fw6322+,

    Thank you for your responses and for joining this thread.

    I have located a Support Article that defines some steps to take when experiencing issues such as the screen flashing during updates. You may follow this link here.

    Please let me know how it goes, I look forward to hearing your response. 

    -Quicken Jasmine

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  • fw6322+
    fw6322+ Member, Windows Beta Beta
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    This was already unchecked " Turn on Animation"
  • John Bennett
    John Bennett Member ✭✭
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    That did it, only one screen refresh as usual
    TYVM!
  • fw6322+
    fw6322+ Member, Windows Beta Beta
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    The Quotes Update on Portfolio started flashing today!!!
  • Rocket J Squirrel
    Rocket J Squirrel SuperUser ✭✭✭✭✭
    edited April 2022 Answer ✓
    Options
    Yes, lots of flashing. Animations were already off. This is a new display bug in R40.13. @Quicken Jasmine

    Quicken user since version 2 for DOS, now using QWin Biz & Personal Subscription (US) on Win10 Pro.

  • marlae007.
    marlae007. Member ✭✭
    edited April 2022
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    It also flashes during portfolio updates from 3 times (Portfolio update) to 12+ times (One Step update).

    So, this is one annoying problem and when it is going to be fix ?
  • Quicken Anja
    Quicken Anja Moderator mod
    Answer ✓
    Options
    Hello All,

    Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

    We have forwarded this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem and submit a problem report with log files attached in order to contribute to the investigation. While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

    We apologize for any inconvenience in the meantime! Thank you.

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

This discussion has been closed.

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