Cloud sync reminder not working

I recently purchased a new laptop and installed Quicken on the new device. The cloud sync reminder no longer works on the new device. I have tried resetting the cloud, uninstalling quicken, reinstalling quicken, and checking for the alerts settings but there is no alerts settings option, and nothing works. I have found several posts on this same issue with no resolution. Any help?

Comments

  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    Hello @snardello

    Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this error with Cloud Syncing. 

    What occurs when attempting to sync to the cloud? Do you receive any sort of error codes or messages?

    First, I suggest you try manually resetting your cloud data by creating a test file and deleting your cloud account from that test file. After that, you would attempt to resync your main data file which should then create a new cloud account (this does not affect your data saved within that data file).

    First, please proceed to save a backup (just in case). From there, create a new data file (click here to view instructions, and review the section titled: "Creating a new file"). Once the new file opens, follow the steps below to remove your main data file's cloud account.
    1. Go to Edit
    2. Preferences
    3. Quicken ID & Cloud Accounts
    4. Click Cloud accounts associated with this Quicken ID (#) (this is not a button, it is written in blue underneath the "Edit dataset name" button)
    5. Select the Cloud Account Name used for your main data file and click Delete
    6. Type Yes and click Delete

    After that, switch back to your main data file (click here to view instructions, scroll down and review the section titled: "How to alternate between multiple files"). 

    Once your main file opens, resync your data by navigating to the Mobile & Web tab and clicking on the blue Get Started button, and then the blue Sync Now button and see whether or not the errors you were receiving persist. You can then also delete the new file you previously created as well as its cloud account.

    Please let me know how this goes!
    -Quicken Jasmine
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