Is anyone else having trouble adding an account?
Answers
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Hello @fitzram,
Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this error.If you don’t mind, could you please provide a screenshot of what occurs when trying to add an account? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.
Looking forward to hearing your response.
-Quicken Jasmine
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WHAT + symbol in the Account Bar (which is to the side of your account register)?OR, perhaps, are you talking about the Account List, which is accessed via TOOLS, Account List.
Q user since February, 1990. DOS Version 4
Now running Quicken Windows Subscription, Business & Personal
Retired "Certified Information Systems Auditor" & Bank Audit VP0 -
Isn't there a Tools | Add Account menu path?
Quicken user since Q1999. Currently using QW2017.
Questions? Check out the Quicken Windows FAQ list0 -
Hi Jasmine. Thanks for your reply. Unfortunately absolutely nothing happens, so there's nothing to capture with a screenshot of what occurs.
Also thanks to NotACPA for responding. Here's a screenshot of the + button I'm using to add a new account.
Thanks go to mshiggins also. Yes, a new account can also be added by using the Tools list in the menu and selecting Add Account. But that's not doing anything for me either.
[Screenshot Edited for Privacy]0 -
Curious, because even when I widen my Account Bar, I don't see that.It's on VIEW, Show tabs, which I don't normally display. And, once I found it, that worked as expected.What BUILD of Q are you running? And what's your "Membership Valid Until" date? Do HELP, About Quicken for this info.
Q user since February, 1990. DOS Version 4
Now running Quicken Windows Subscription, Business & Personal
Retired "Certified Information Systems Auditor" & Bank Audit VP0 -
When I select + I get to the add account screen you are expecting. Just a guess, but I suspect another cache bug is impacting this screen also. Delete your cache and see if you regain the add screen.
Close Quicken, remove the “Cache” folder from “C:\ProgramData\Quicken”, then reopen Quicken.
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Hey NotACPA - I'm running build 27.1.39.23 & my membership is valid until 5/2/22.0
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Hey GeoffG - thanks for the suggestion. I closed Q, deleted the cache folder, and reopened Q but that didn't correct my problem. :-(0
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HMMM, next guess is Program corruption. Try downloading and installing the R39.23 Mondo patch from here: http://www.quicknperlwiz.com/quicken-subscription-patches.htmlBTW that's the build that I'm running also.The mondo won't touch your data ... but you can always take a backup first if you want.
Q user since February, 1990. DOS Version 4
Now running Quicken Windows Subscription, Business & Personal
Retired "Certified Information Systems Auditor" & Bank Audit VP0 -
Thanks NotACPA. I tried running the Mondo patch but got the error message 'Unable to check for updates, the server file failed to load.' There's a 'Show Details' button that when clicked displayed the message "Could not parse the URL"<myname>\AppData\Local\Temp\IXP000.TMP\current/wyserver.wys" - it's either malformed of is an unknown protocol."
The next step I tried - I uninstalled the Q software & reinstalled. Still no new account functionality. Then tried the Mondo patch again but got the same results.
Any other ideas?
I appreciate the help!0 -
At this point, I fear that your only option is to contact Q Support. via this link https://www.quicken.com/activate
Q user since February, 1990. DOS Version 4
Now running Quicken Windows Subscription, Business & Personal
Retired "Certified Information Systems Auditor" & Bank Audit VP0 -
Thanks so much for all your help, NotACPA. Much appreciated.0
