"Please check internet connection and try again"

Lisa Ford
Lisa Ford Member ✭✭
Why do I keep getting these? [Removed - Rant] I just installed it on my new laptop & this message came up again. I am connected so why?

[Edited for Readability]
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  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @Lisa Ford,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    In order to better assist you further, could you please elaborate and provide further details as to exactly which actions you are performing in the program when you receive this error? Also, aside from the error message, does there also happen to be any error code(s) associated with the message that you could provide us with here, please?

    Check back and let us know! Thank you.
    -Quicken Anja
  • Lisa Ford
    Lisa Ford Member ✭✭
    There is no error code. This happens ALL the time when I try to sync changes to the Quicken cloud. Now it comes up after I put in my password to login.
  • Quicken Anja
    Quicken Anja Moderator mod
    Thank you for following up!

    To start with, if you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.
    1. Navigate to Edit
    2. Preferences...
    3. Quicken ID & Cloud accounts
    4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
    5. Follow the prompts to Sign Out
    6. Sign back in using your Quicken ID (email) and password
    Once that is done, see if the issue still continues to persist.

    Let us know how it goes!
    -Quicken Anja
  • UKR
    UKR SuperUser ✭✭✭✭✭
    Here are a couple of things to take a closer look at:

    - Check if Windows Defender Controlled Folder Access feature Ransomware protection is enabled.
    If so, configure it to add Quicken as an "allowed app" without turning off Ransomware protection. Perform the last step in https://community.quicken.com/discussion/7857675/faq-windows-defender-controlled-folder-access

    - Have you recently enabled a VPN?
    If so, this might be the problem. Try turning the VPN off and see if that helps.

    - Is there a corporate or otherwise external firewall getting in the way? Contact the IT people maintaining the firewall and ask for permission.

    - Does your Antivirus software allow Quicken to connect to the Internet?
    Quicken needs to be able to establish outbound Internet connections for the program to work.

    - Please verify this:
    In Windows Control Panel / System / Advanced System Settings / Environment Variables ensure that both the TEMP and TMP variables point to a valid and existing folder, typically C:\Windows\Temp or  C:\Users\your_username_here\AppData\Local\Temp
    If they point to an incorrect or non-existent folder or drive change both variables to an existing folder on C:\ e.g., C:\Temp (or create one) and reboot Windows.
    If the Temp folder is located on a too-small SSD C: - drive and you have an internal standard hard disk, too, move the Temp folder to the internal hard disk.
    If the folder exists … does your Windows User Account have proper access rights to this folder?
    If Quicken cannot create and use temporary files, all sorts of malfunctions will occur.
    If the Temp folder is full of junk, clean it out. Delete all files and subfolders within the Temp folder structure that Windows allows you to delete. You may have to skip a few that are actively in use.
    Make sure that files in the Temp folder are NOT accessed by cloud backup software at all.
    Run CHKDSK /r on your C: - drive (or perform Error Checking from Windows File Explorer, Properties, Tools tab).

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