ONGOING 6/29/22 Canada R40.23 Expired Membership Banner

We are seeing a trend with previous U.S. users. When their Canada software is updated to the new release R40.23, the membership expired banner is presented on the software, though the customer has an active subscription.

Some users have been able to resolve this by uninstalling and reinstalling the program. Please refer to the following support articles for instructions on uninstalling here and reinstalling here

This issue has also been escalated internally, though we do not have an ETA on resolution at this time.

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Thank you! 
(Ticket #9450914/CTP-3725)
-Quicken Anja

Comments

  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 5/11/22

    Our teams are still working to resolve this issue, though we do not have an ETA available. We apologize for the inconvenience and appreciate your patience.

    Thank you!
    -Quicken Anja
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 5/18/22

    This issue is ongoing, and although our teams are working hard at a resolution, we do not currently have an ETA to provide.

    We apologize for any inconvenience this causes.

    Thank you!
    -Quicken Anja
  • Quicken Jared
    Quicken Jared Moderator mod
    ONGOING 5/25/22

    This issue remains ongoing. We are working toward a resolution, but we are still unable to provide an ETA for its availability. We are sorry for the inconvenience, and we appreciate your patience.

    Thank you!

    -Quicken Jared 
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 6/1/22

    A solution for this issue is still being worked on. We do not have an ETA available at this time and apologize for any inconvenience.

    Thank you!
    -Quicken Anja
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 6/8/22

    For the time being, this issue is still ongoing. Our teams are diligently seeking a resolution, but we do not have an ETA on this at the moment. We apologize for the inconvenience this may be causing, and we thank you for your patience.

    Thank you!
    -Quicken Anja
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 6/15/22

    Our teams continue to work towards a solution. We do not have an ETA at this time and apologize for any inconvenience, though your patience is appreciated.

    Thank you!
    -Quicken Anja
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 6/22/22

    A solution for this issue is still being worked on and we do not have an ETA at this time. We apologize for the inconvenience.

    Thank you!
    -Quicken Anja
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 6/29/22

    For the time being, this issue is still ongoing. Our teams are diligently seeking a resolution, but we do not have an ETA on this at the moment. We apologize for the inconvenience this may be causing, and we thank you for your patience.

    Thank you!
    -Quicken Anja