I am having a problem with my sync

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platte
platte Member ✭
edited June 2022 in Errors and Troubleshooting (Quicken on the Web)
I use quicken subscription and just recently when I sync either my laptop computer or my desktop it says the sync was successful, but the balances are different. This just started happening when I renewed my subscription. Why isn't it the same if it's syncing successfully?
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  • Quicken Jasmine
    Quicken Jasmine Moderator mod
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    Hello @platte, 

    Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this issue with Syncing. 

    Are you initiating a Sync on the device that you are making the original changes on and then initiating another Sync on the device that you switched to?

    Looking forward to hearing your response. 

    -Quicken Jasmine

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