transactions in the mobile app do not appear in the same order as in the desktop app

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sitkinj
sitkinj Member ✭✭
edited July 2022 in Errors and Troubleshooting (Mobile)
I use Quicken for Mac and have noticed that the order in which transactions appear in the mobile app do not appear in the same order as in the desktop app. I have lived with this behavior forever but thought I might ask the question here about how to get them to all appear in the same order.
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  • Quicken Jasmine
    Quicken Jasmine Moderator mod
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    Hello @sitkinj,

    Thank you for taking the time to visit the Community and telling us about your issue, though I apologize that you are experiencing this and for not having received a response yet.

    To start with, I suggest that you try to reset your Quicken Cloud. Doing so does not affect your data file nor other Cloud Accounts (if applicable). Please, follow the instructions below in order to do so.
    1. Sign out of your Quicken Mobile/Web app(s)
    2. Navigate to the Quicken dropdown menu 
    3. Preferences... 
    4. Mobile, Web & Alerts
    5. Use the toggle button on the left to turn Sync OFF 
    6. Click Disable Sync
    7. Navigate to Connected Services
    8. Click Reset (click Reset again on the pop-up box)
    9. Once the Reset completes, navigate back to Mobile, Web & Alerts
    10. Use the toggle button on the left to turn Sync ON
    11. Click Enable Sync
    12. Wait for it to finish syncing 
    13. Sign back in on your Quicken Mobile/Web app(s)

    Please let me know how it goes!

    -Quicken Jasmine

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  • sitkinj
    sitkinj Member ✭✭
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    Jasmine,

    Thanks for the response but this procedure had no effect. The misorder of the transactions in the mobile app remains the same.

    Regards,

    Jay
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
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    Hello @sitkinj,

    Thank you for attempting to reset the cloud, though I do apologize. 

    After further research, I have determined that this feature where the transactions on your Quicken Mobile app are not in the same order as the transactions on your Quicken desktop app is by design. 

    However, what you can do is create an idea post. This way other users who have the same or a similar request regarding the transactions being in the same order can vote on your idea.

    Our Development and Product teams frequently use our idea posts in order to improve Quicken and implement new features requested by customers. 

    I hope this helps!

    -Quicken Jasmine

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