ONGOING 10/04/22 (QFX) Web Connect files not importing

We are getting reports from users not being able to import QFX files.

Users are reporting that when attempting to import QFX files, they do not get an option to add an account nor link to existing and nothing else happens. This issue has been escalated internally to investigate further and work on a resolution. 

We apologize for the inconvenience and greatly appreciate your patience!

To be notified of updates as they become available, please bookmark this Alert by navigating to the bookmark ribbon in the upper right.

Thank you!

(Ticket #9108108/CTP-3252)

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Comments

  • Quicken Alyssa
    Quicken Alyssa Moderator mod

    ONGOING 01/10/22

    This issue is ongoing. Our teams continue to work toward a resolution. Unfortunately, we do not currently have an ETA as to when it will be resolved. We apologize for the inconvenience this has caused.

    Thank you!



    Quicken Alyssa


  • Quicken Alyssa
    Quicken Alyssa Moderator mod
    ONGOING 01/18/22

    We apologize for the inconvenience, but this issue is still ongoing. Although we do not have an ETA as to when it will be resolved, we do appreciate your patience.

    Thank you!




    Quicken Alyssa

  • Quicken Alyssa
    Quicken Alyssa Moderator mod

    ONGOING 01/25/22

    This issue is ongoing. Our teams continue to work toward a resolution. Unfortunately, we do not currently have an ETA as to when it will be resolved. We apologize for the inconvenience this has caused.

    Thank you!



    Quicken Alyssa


  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 2/1/22

    Our teams are still working to resolve this issue, though we do not have ETA available. We thank you for your patience and apologize for any inconvenience.

    Thank you!
    -Quicken Anja
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 2/8/22

    While this issue still remains ongoing, we, unfortunately, do not have an ETA available, though our teams do continue to work towards a resolution. We apologize for any inconvenience in the meantime.

    Thank you!
    -Quicken Anja
  • Quicken Jared
    Quicken Jared Moderator mod
    ONGOING 2/15/22

    This issue is ongoing, and although our teams are working hard at a resolution, we do not currently have an ETA to provide.

    We apologize for any inconvenience this causes.

    Thank you!

    Quicken Jared
  • Quicken Jared
    Quicken Jared Moderator mod
    ONGOING 2/22/22

    For the time being, this issue is still ongoing. Our teams are diligently seeking a resolution, but we do not have an ETA on this at the moment. We apologize for the inconvenience this may be causing, and we thank you for your patience.

    Thank you!

    Quicken Jared 
  • Quicken Jared
    Quicken Jared Moderator mod
    ONGOING 3/1/2022

    As of now, this issue remains ongoing. Although we have teams working toward a resolution, we do not currently have an ETA to provide for this. We are sorry for any inconvenience you may be experiencing, and we appreciate your patience in this matter.

    Thank you!

    Quicken Jared 
  • Quicken Jared
    Quicken Jared Moderator mod
    ONGOING 3/8/2022

    For the time being, this issue is still ongoing. Our teams are working at a resolution, but we are currently unable to provide an ETA for when this may be completed. We apologize for the inconvenience this causes, and we want you to know that we appreciate your patience.

    Thank you!

    Quicken Jared 
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 3/16/22

    Our teams continue to investigate and work towards a solution for this issue. An ETA is not available at this time. Thank you for your continued patience and we apologize for the inconvenience.

    Thank you!
    -Quicken Anja
  • Quicken Jared
    Quicken Jared Moderator mod
    ONGOING 3/22/22

    Although our teams are working studiously at resolving this problem, we do not have an ETA for a solution at this time. Thank you for your patience. We apologize for any inconvenience this causes.

    Thank you!

    -Quicken Jared 
  • Quicken Jared
    Quicken Jared Moderator mod

    ONGOING 3/29/22

    At the moment, this issue remains ongoing. We do not currently have an ETA for a resolution, but our teams are hard at work in analyzing and investigating the problem. We apologize for any inconvenience you experience because of this error, and we do appreciate your patience.

    Thank you!

    -Quicken Jared

  • Quicken Jared
    Quicken Jared Moderator mod
    ONGOING 4/5/22

    As of now, this issue is ongoing. We are unable to provide an ETA on the resolution at the moment, but our teams are working studiously toward it as we speak. We do apologize for the inconvenience this causes, and we appreciate your patience in this matter. 

    Thank you!

    -Quicken Jared 
  • Quicken Jared
    Quicken Jared Moderator mod

    ONGOING 4/12/22

    This issue is ongoing, for the moment. While we cannot provide an ETA on a resolution, our teams are continuing to work on the problem. We apologize for any inconvenience you experience, and we thank you for your patience. 

    Thank you!

    -Quicken Jared 

  • Quicken Jared
    Quicken Jared Moderator mod

    ONGOING 4/19/22

    This issue continues to be ongoing. Nevertheless, our teams are hard at work toward a resolution. We cannot provide an ETA for a solution at the moment, but we appreciate your patience, and we apologize for any inconvenience this issue causes.

    Thank you!

    -Quicken Jared 

  • Quicken Jared
    Quicken Jared Moderator mod

    ONGOING 4/26/22

    For now, this issue remains ongoing. Our teams are working as fast as possible toward a resolution, although we are unable to provide an ETA regarding this. We thank you for your patience, and we are sorry for any inconvenience you have experienced.

    Thank you!

    -Quicken Jared 

  • Quicken Jared
    Quicken Jared Moderator mod
    ONGOING 5/3/22

    This issue continues to be ongoing. Although we cannot provide any ETA for a resolution, we can assure you that our teams are working diligently on the problem. Thank you for your patience, and we apologize for the inconvenience this causes.

    Thank you!

    -Quicken Jared 
  • Quicken Jared
    Quicken Jared Moderator mod
    ONGOING 5/10/22

    This issue is ongoing. We are not currently able to provide any ETA for the resolution, but our teams are analyzing the problem and developing a response. We very much appreciate your patience, and we do apologize for any inconvenience this issue may cause.

    Thank you!

    -Quicken Jared 
  • Quicken Jared
    Quicken Jared Moderator mod
    ONGOING 5/17/22

    For now, this issue remains ongoing. We are still unable to provide an ETA regarding a resolution, but our teams do continue to work on this issue as quickly as possible. We appreciate your patience in this matter, and we apologize for any inconvenience this causes.

    Thank you!

    -Quicken Jared
  • Quicken Jared
    Quicken Jared Moderator mod
    ONGOING 5/24/22

    This issue is currently ongoing. Our teams are hard at work on the problem, but we are not able to provide an ETA regarding a resolution, for now. We thank you for your patience, and we do apologize for any inconvenience this causes.

    Thank you!

    -Quicken Jared 
  • Quicken Jared
    Quicken Jared Moderator mod

    ONGOING 5/31/22

    At the moment, this issue is ongoing. We do not have an ETA in regards to a resolution, but our teams are currently working as fast as possible on a fix. We apologize for the inconvenience caused by this, and we do thank you for your patience.

    Thank you!

    -Quicken Jared

  • Quicken Jared
    Quicken Jared Moderator mod
    edited June 16

    ONGOING 6/7/22

    While our teams are aware of this issue and are working hard on fixing the problems associated, this Alert remains ongoing. We are unable to provide an ETA on a resolution, and we are sorry for any inconvenience this causes. Thank you for your patience in this matter. 

    Thank you!

    -Quicken Jared 

  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 6/16/22

    Our teams continue to work towards a solution. We do not have an ETA at this time and apologize for any inconvenience, though your patience is appreciated.

    Thank you!
    -Quicken Anja
  • Quicken Jared
    Quicken Jared Moderator mod
    edited June 21
    ONGOING 6/21/22

    This issue remains ongoing. Our teams are working hard to resolve the issue, but we are not able to provide an ETA regarding this, at the moment. We apologize for the inconvenience, and we thank you for your patience.

    Thank you!

    -Quicken Jared 
  • Quicken Jared
    Quicken Jared Moderator mod
    ONGOING 6/28/22

    At this moment, this issue continues to be ongoing. Even though our teams are hard at work on a resolution, we are currently unable to provide an ETA regarding its availability. We apologize for any inconvenience this may cause, and we are grateful for your patience.

    Thank you!

    -Quicken Jared 
  • Quicken Jared
    Quicken Jared Moderator mod
    ONGOING 7/5/22

    For now, this issue remains ongoing. Our teams are continuing to work on a resolution, although we are unable to provide any ETA regarding one, at the moment. We apologize for the inconvenience, and we do thank you for your patience regarding this issue.

    Thank you!

    -Quicken Jared 
  • Quicken Jared
    Quicken Jared Moderator mod
    edited July 12
    ONGOING 7/12/22

    This issue is still ongoing. We are unable to provide an ETA regarding a resolution. Our teams will continue to investigate and work on this issue. We apologize for any inconvenience this causes, and we are thankful for your patience in this matter.

    Thank you!

    -Quicken Jared 
  • Quicken Jared
    Quicken Jared Moderator mod
    ONGOING 7/19/22

    This issue remains ongoing for the time being. Our teams are working hard to fix the problem but we are unable to provide an ETA regarding when this will happen. We apologize for any inconvenience and we thank you for your patience.

    Thank you!

    -Quicken Jared 
  • Quicken Jared
    Quicken Jared Moderator mod
    ONGOING 7/26/22

    This issue continues to be ongoing. Our teams are at work on a resolution, although we cannot provide an ETA regarding this, for the moment. We apologize for any inconvenience and we thank you for your patience in this matter.

    Thank you!

    -Quicken Jared 
  • Quicken Jared
    Quicken Jared Moderator mod
    ONGOING 8/2/22

    For now, this issue is still ongoing. Our teams continue to work on a resolution, although we are not able to provide an ETA regarding this. We do apologize for the inconveniences this may cause, and we thank you for your patience. 

    Thank you!

    -Quicken Jared