Hung during OSU, Crash at Startup or other
unexplainable malfunctions in Quicken for Windows
Please verify this:
In Windows Control
Panel / System / Advanced System Settings / Environment Variables ensure that
both the TEMP and TMP variables point to a valid and existing folder, typically
C:\Windows\Temp or C:\Users\your_username_here\AppData\Local\Temp
If they point to an incorrect or non-existent folder or drive change both
variables to an existing folder on C:\ e.g., C:\Temp (or create one) and reboot
If the Temp folder
is located on a too-small SSD C: - drive and you have an internal standard hard
disk, too, move the Temp folder to the internal hard disk and change the TEMP
and TMP variables
If the folder exists … does your Windows User Account have proper access rights
to this folder?
If Quicken cannot create and use temporary files, all sorts of malfunctions
If the Temp folder is full of junk, clean it out. Delete all files and
subfolders within the Temp folder structure that Windows allows you to delete.
You may have to skip a few that are actively in use.
Make sure that files
in the Temp folder are NOT accessed by cloud backup software at all.
Run CHKDSK /r on
your C: - drive (or perform Error Checking from Windows File Explorer,
Properties, Tools tab).