ONGOING 11/30/22 Golden 1 Credit Union - FDP-185

We are seeing users getting prompted to enter an MFA code each time they try to update their accounts at Golden 1 Credit Union and/or not being able to update their accounts at all (FDP-185 error in log files).

This has been escalated internally and our team is currently working with our service provider to resolve the issue, though we do not have an ETA on resolution at this time.

To be notified of updates as they become available, please click the bookmark ribbon located in the upper right.

Thank you!
(Ticket #9628760/CTP-4150)
-Quicken Anja

Comments

  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 8/10/22

    Although our teams are working on resolving this problem, we do not have an ETA for a solution at this time. Thank you for your patience. We apologize for any inconvenience this causes.

    Thank you!
    -Quicken Anja
  • Quicken Anja
    Quicken Anja Moderator mod

    ONGOING 8/17/22

    This issue is ongoing. Our teams continue to work toward a resolution. Unfortunately, we do not currently have an ETA as to when it will be resolved. We apologize for the inconvenience this has caused.

    Thank you!

    -Quicken Anja
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 8/24/22

    While our teams are still working on this issue, it remains ongoing for now. We currently do not have an ETA available. We apologize for the inconvenience, and we thank you for your patience. 

    Thank you!
    -Quicken Anja
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 8/31/22

    For the time being, this issue remains ongoing while our teams continue to work towards a solution, though we do not have an ETA.

    We apologize for the inconvenience.

    Thank you!
    -Quicken Anja
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 9/7/22

    For the time being, this issue is still ongoing. Our teams continue to seek a resolution, but we do not have an ETA on this at the moment. We apologize for the inconvenience this may be causing.

    Thank you!
    -Quicken Anja
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 9/14/22

    This issue remains ongoing and our teams continue to work towards a solution. We do not have an ETA at this time. 

    Thank you!
    -Quicken Anja
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 9/21/22

    This issue remains ongoing. We are working toward a resolution, but we are still unable to provide an ETA for its availability. We are sorry for the inconvenience, and we appreciate your patience.

    Thank you!
    -Quicken Anja
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 9/28/22

    Our teams continue to work toward a solution. There is no ETA available at this time. We apologize for the inconvenience and appreciate your patience.

    Thank you!
    -Quicken Anja
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 10/5/22

    A solution for this is still being worked on. While the issue remains ongoing, we do not have an ETA available at this time. We apologize for the inconvenience.

    Thank you!
    -Quicken Anja
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 10/12/22

    This issue continues to be worked on. We do not have an ETA available at this time and apologize for the inconvenience.

    Thank you!
    -Quicken Anja
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 10/19/22

    As of now, this issue remains ongoing and a solution continues to be worked on. We do not have an ETA available at this time and apologize for the inconvenience.

    Thank you!
    -Quicken Anja
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 10/26/22

    We do not have an ETA at this time, though our teams continue to work towards a solution. We apologize for any ongoing inconvenience in the meantime.

    Thank you!
    -Quicken Anja
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 11/2/22

    While the issue remains ongoing, our teams continue to work towards a solution. We do not have an ETA at this time and apologize for any inconvenience.

    Thank you!
    -Quicken Anja
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 11/9/22

    A solution continues to be worked on by our teams, though we are unable to provide and ETA. We appreciate your patience and apologize for the inconvenience.

    Thank you!
    -Quicken Anja
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 11/16/22

    The status of this issue remains ongoing. We do not have an ETA to provide at this time and apologize for the inconvenience.

    Thank you!
    -Quicken Anja
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 11/23/22

    Unfortunately, we do not have an ETA  on a solution, though our teams continue to work towards one. Your patience is appreciated and we apologize for the inconvenience.

    Thank you!
    -Quicken Anja
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 11/30/22

    A solution for this issue continues to be worked on. We are unable to provide an ETA while the investigation remains ongoing and apologize for the inconvenience.

    Thank you!
    -Quicken Anja