Pending Transactions Included in Online Balance

System
System Member admin
This discussion was created from comments split from: Online balance does not match chase bank balance?.

Comments

  • Gary Stanford
    Gary Stanford Member ✭✭
    I have a problem with a differing Quicken online balance that began when the Chase Bank and Quicken went to the Express Web Connect Plus and never seemed to happen before, outside of the usual overnight lag that usually occurred. What I find is that my balance and the balance of the posted charges at Chase's website always correlate perfectly BUT I noticed today that the online balance is less than the real balance by exactly the sum total of the PENDING charges. It's like the behind the scene calculation thinks the actual posted balance includes the PENDING charges so it subtracts them to get their calulated online balance. Somewhere there's a formula that needs to be tweaked.
  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @Gary Stanford,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    This is a known issue that has been escalated internally, though we do not have an ETA on resolution. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates

    We apologize for any inconvenience in the meantime! Thank you.
    -Quicken Anja
  • Disney Fan 60
    Disney Fan 60 Member ✭✭
    I agree it is a problem that makes it impossible to reconcile if there are always pending transactions that have not been cleared in quicken (the desktop version) in my case
This discussion has been closed.