Accounts need attention in Mobile App - Android

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Micky1701
Micky1701 Member ✭✭
edited October 2022 in Errors and Troubleshooting (Mobile)
I have a message that 2 Accounts need attention - they are both American Express accounts. When looking at the accounts I see "Connectivity Error Swipe to Fix. I swipe and see a FixIt tab. Click on it and see Cannot Connect Error (no error number, just message). I cleared cache, cleared data, uninstalled and reinstalled the Mobile App, but error persists. There is no issues with my Quicken for Windows on my desktop. Any assistance is appreciated.
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  • Quicken Anja
    Quicken Anja Moderator mod
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    Hello @Micky1701,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    If you haven't already, please take a moment to review and follow the troubleshooting instructions found in this support article.

    I hope this helps!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • Micky1701
    Micky1701 Member ✭✭
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    Thanks for your suggestion. I tried all the steps and still have the same error messages that I attached to my original post. Here is the strange thing though - if I make an entry in the Desktop version it does update the accounts properly - so I am baffled at this point. Any other suggestions welcome.
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