ONGOING 11/22/22 Invoice "Logo" Option not Working in Quicken Canada

Hello everyone,

We are receiving reports that users are running into issues selecting the "Logo" option when creating a new invoice design in Quicken for Canada. When users want to add a logo to their invoice nothing happens; the pop-up option to select a logo to add to your invoice does not appear.

Our teams are now working on this issue, but we are unable to provide an ETA regarding a resolution. We thank you for your patience and we apologize for the inconvenience this may cause.

If you wish to be notified whenever an update regarding this issue is made available, please click on the bookmark 'ribbon' icon in the upper right-hand side of the page. 

Thank you,

-Quicken Jared

(Ticket #: 9655331; CTP-4266)
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Comments

  • Quicken Jared
    Quicken Jared Moderator mod
    ONGOING 8/23/22

    This issue remains ongoing. We have teams at work on a resolution for this problem, but an ETA continues to be unavailable. We apologize for the inconvenience incurred by this issue, and we are appreciative of your patience. 

    Thank you,

    -Quicken Jared
  • Quicken Jared
    Quicken Jared Moderator mod
    ONGOING 8/30/22

    This issue is ongoing, at the moment. Our teams will continue to work toward a resolution, although there is not an ETA regarding when this will become available. We are sorry for the inconvenience resultant from this, and we thank you for your patience, in the meantime. 

    Thank you,

    -Quicken Jared
  • Quicken Jared
    Quicken Jared Moderator mod
    ONGOING 9/6/22

    This issue remains ongoing. We have teams continuing to work on resolving the problem, although there is no ETA currently available regarding when this will be achieved. We do apologize for the inconvenience and we thank you for your patience.

    Thank you,

    -Quicken Jared 
  • Quicken Jared
    Quicken Jared Moderator mod
    ONGOING 9/13/22

    This issue continues to be ongoing. We do have teams at work on developing a resolution, but there is not an ETA regarding when this will become available. Thank you for your patience, and we apologize for any inconvenience this causes.

    Thank you,

    -Quicken Jared 
  • Quicken Jared
    Quicken Jared Moderator mod
    ONGOING 9/20/22 

    This problem remains ongoing, for now. We have teams working on a resolution, but we are not able to provide an ETA regarding when this will be achieved. Thanks for you patience, and we are sorry for any inconvenience this has caused.

    Thank you,

    -Quicken Jared 
  • Quicken Jared
    Quicken Jared Moderator mod
    ONGOING 9/27/22

    We are sorry but this issue continues to be ongoing. We are working toward a resolution, but we do not have an ETA regarding when this will become available, at this time. Thank you for your patience, and we do apologize for any inconvenience this causes.

    Thank you,

    -Quicken Jared 
  • Quicken Jared
    Quicken Jared Moderator mod
    ONGOING 10/4/22

    At the moment, this issue remains ongoing. We are at work on a resolution, although we do not have an ETA regarding when this will be achieved. Thank you for your patience, and we are sorry for any inconvenience causes.

    Thank you,

    -Quicken Jared 
  • Quicken Jared
    Quicken Jared Moderator mod
    ONGOING 10/11/22

    This issue continues to be ongoing. While our teams are still working toward a resolution, there is no ETA regarding when this can be achieved. We thank you for your patience, and we are sorry for any inconvenience this has caused. 

    Thank you,

    Quicken Jared 
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 10/18/22

    This issue continues to be worked on. We do not have an ETA available at this time and apologize for the inconvenience.

    Thank you!
    -Quicken Anja
  • Quicken Jared
    Quicken Jared Moderator mod

    ONGOING 10/25/22

    This issue remains ongoing. We do not have an ETA regarding when the resolution may arrive, although our teams continue to work on the problem. We apologize for the inconvenience, and we thank you for your patience. 

    Thank you!

    -Quicken Jared 

  • Quicken Jared
    Quicken Jared Moderator mod
    ONGOING 11/01/22

    At the moment, this issue is ongoing. We are unable to provide a current ETA for a resolution, but we do have teams working on the problem. We apologize for any inconvenience resulting from this, and we do thank you for your patience.

    Thank you!

    -Quicken Jared
  • Quicken Jared
    Quicken Jared Moderator mod
    ONGOING 11/08/22

    For now, this issue remains ongoing. We cannot provide an ETA for a resolution, although our teams are still working toward this and will continue to do so. We apologize for the inconvenience, and we thank you for your patience in this matter.

    Thank you!

    -Quicken Jared 
  • Quicken Jared
    Quicken Jared Moderator mod
    ONGOING 11/15/22

    This issue continues to be ongoing. We are unable to provide an ETA with respect to a resolution, but our teams are working diligently on the problem. We do apologize for the inconvenience caused, and we thank you for your patience.

    Thank you!

    -Quicken Jared 
  • Quicken Jared
    Quicken Jared Moderator mod
    ONGOING 11/22/22

    This issue is ongoing, for the moment. We cannot provide an ETA regarding a resolution, but rest assured that our teams are working on the issue. We apologize for the inconvenience and we thank you for your patience.

    Thank you!

    -Quicken Jared