Money Market Account not Showing Up in Mobile App

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gbolger
gbolger Member ✭✭
edited October 2022 in Errors and Troubleshooting (Mobile)
I have my Nationwide Dynamic U.S. Growth Eagle account checked in the mobile section of Quicken preferences, but it is not showing up on the mobile app. I followed all the instructions in the mobile app, but it still does not show up. Any suggestions?
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  • Quicken Anja
    Quicken Anja Moderator mod
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    Hello @gbolger,

    Thank you for taking the time to visit the Community and telling us about your issue, though I apologize that you are experiencing this.

    First, please save a backup prior to performing any troubleshooting steps (just in case).

    To start with, I suggest that you please try to reset the cloud by following the instructions below. Doing so does not affect your data file nor other Cloud Accounts (if applicable). 
    1. Sign out of your Quicken Mobile app
    2. Navigate to the Quicken dropdown menu 
    3. Preferences... 
    4. Mobile, Web & Alerts
    5. Use the toggle button on the left to turn Sync OFF 
    6. Click Disable Sync
    7. Navigate to Connected Services
    8. Click Reset (click Reset again on the pop-up box)
    9. Once the Reset completes, navigate back to Mobile, Web & Alerts
    10. Use the toggle button on the left to turn Sync ON
    11. Click Enable Sync
    Once that is done, go back to Mobile, Web & Alerts > Accounts to select/deselect the accounts as desired, then click Update. Once that completes, sign back in on the Quicken Mobile app, and see if the issue still continues to persist.

    I hope this helps!

    -Quicken Anja
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