Why can I not add any new accounts to Mac version since the initial setup? Error FDP-105 on everyone

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jamricha
jamricha Member ✭
edited January 2023 in Download, Add/Update Accounts (Mac)
I have tried to add several different accounts at all hours of the day and receive the following error every single time. It is getting frustrating, as Quicken is useless to me if I cannot get all my account information in one system.

Care Code: FDP-105

FI_WEBSITE_UNAVAILABLE URL. Website is currently unavailable or intermittently available.

Answers

  • Quicken Anja
    Quicken Anja Moderator mod
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    Hello @jamricha,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    If you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connect Services. However, I do recommend that you first save a backup file prior to performing these steps.
    1. Navigate to the Quicken dropdown menu
    2. Sign Out...
    3. Sign back in using your Quicken ID (email) and password 
    4. Follow the prompts to be taken back to your data file after signing in
    Once that is done, see if the issue still persists.

    Let us know how it goes!

    -Quicken Anja
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