CC-800 Error Message Updating Accounts

JPW said:

This error has expanded from one credit card to four. No data will download. I have to sign on to the website for each credit card to download transactions. I have done everything suggested to resolve this problem under CC-800 suggestions on this site multiple times to no avail. This is a Quicken software problem which they need to remedy asap. And yes I have restored Quicken files from a backup but that should be doable without running into a CC-800 error.

Hello @JPW,    

We are sorry to hear about this problem with online banking services, and the CC-800 error code. Thank you for talking with us about this here on the Quicken Community. 

What financial institution is associated with the affected accounts? Are there more than one? Also, have you attempted the instructions listed in this Support Article (be sure to save a backup first by navigating to File > Copy or Backup File... in the upper menu at the top of the screen)? 

Let us know about your results, and what banks or credit unions may be involved. 

Thanks,

Quicken Jared 

JPW said:

It is now happening with two Chase credit cards, one Citi, and one Barclay. I have attempted everything in the support article multiple times and done multiple resets to no avail.

Hello @JPW,   

We apologize that these issues are continuing, even after deactivating and reactivating your accounts. Thank you for letting us know about your results.

Given the nature of the issue, and that it remains after making use of the instructions provided in the article linked previously, it will be necessary to speak with Quicken Support about this issue, by making use of the information provided here. They will need to document what is happening, and troubleshoot the problem with the tools and resources available to them, uniquely. I wish that more could be done from the Quicken Community, but this is process will be necessary, given the persistence of the symptoms.

I hope that is helpful. 

Thank you,

Quicken Jared