46.12 Crashes on Schwab Update

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Rocky47
Rocky47 Member ✭✭
edited February 2023 in Errors and Troubleshooting (Windows)
Quicken hangs with a grey screen when accepting Schwab checking transactions. Upon restart check register will not even accept manual entries.
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  • Quicken Jasmine
    Quicken Jasmine Moderator mod
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    Hello @Rocky47, 

    Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue. 

    To start with, I suggest that you please try validating and/or super validating your data file. However, I do recommend that you first save a backup file prior to performing these steps.

    Validate: 
    1. File
    2. Validate and Repair File...
    3. Validate File
    4. Click OK
    5. Close the Data Log
    6. Close Quicken (leave it closed for at least 5 secs)
    7. Reopen Quicken and see if the issue persists.
    If the issue persists, proceed to Super Validate. If the issue is resolved after performing validation, then please disregard the instructions to Super Validate.

    Super Validate:
    1. File
    2. Hold CTRL + Shift and click Validate and Repair File...
    3. Super Validate File
    4. Click OK
    5. Close the Data Log
    6. Close Quicken (leave it closed for at least 5 secs)
    7. Reopen Quicken and see if the issue persists.
    Please let me know how this goes. 

    -Quicken Jasmine

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  • Rocky47
    Rocky47 Member ✭✭
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    I had run validate when the problem first occurred and it showed no errors. Super validate also does not show errors. I am still unable to manually enter transactions into my Quicken Schwab bank account. both the enter key and the save symbol on the rigister cause the entered transaction to disappear and not be reflected in the register.
  • Rocket J Squirrel
    Rocket J Squirrel SuperUser ✭✭✭✭✭
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    Check your Schwab register sort order. Often when we hear "my newly entered transactions are disappearing", it's because the register sort order has gotten changed from the usual Date or Order Entered or Date/Order Entered. This causes the new transactions to sort off the screen instead of landing at the bottom.

    Quicken user since version 2 for DOS, now using QWin Biz & Personal Subscription (US) on Win10 Pro.

  • Rocky47
    Rocky47 Member ✭✭
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    Rocket: Thanks for the suggestion. We Bullwinkle folks need to stick together. Unfortunately the sort order is "by date"
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