ONGOING issue with downloads from TRUIST

Jettero said:

Just tried connecting to TRUIST again and I still get OL-297-A "Quicken is unable to establish an Internet connection."

Update your internet security settings

1. Click the Start button and select the Control Panel.

• In Windows 10, the Control Panel is located in the Windows System folder in the Start menu.

1. Select Network and Internet, then Internet Options. 
2. Go to the Advanced tab.
3. Scroll down to the Security Section.
4. Verify TLS 1.2 is checked.
   
   • If it is not, check it. 
   • If it is already checked, continue to the If the issue persists section below. 
5. Click Apply then OK.
6. Try your update in Quicken again.

If the issue persists

If updating the Advanced settings does not resolve the error, follow the additional steps below.

If you get this error with all of your banks

Check your system date and time settings

1. Right-click the clock on the task bar at the bottom right corner of your screen and select Adjust date/time.
2. In the Date & Time section, check to see if the time is correct.  If it is not, fix it. 
   
   • To fix it, turn Set time automatically off then click Change and make the necessary adjustment. 
3. Sometimes the time zone may be incorrect. In the Time Zone section, make sure it is set to the correct time zone.
4. If you made any changes to the time or time zone, open Quicken and attempt your online request again.

Restart your computer

1. Save your work and close all open applications.
2. From the Start menu, choose Restart.
3. Select Restart and click OK.
4. Once you're back up and running, try your Quicken online request again.

Reconfigure your firewall

• Verify that the Quicken program (qw.exe) has full and unrestricted access to the Internet. For more information, take a look at Configuring Firewalls.  

If you get this error with some (not all) of your banks

If only one bank is showing this error, it's likely a temporary issue; if this is the case, wait until the next business day and then try to update again.

In the meantime, make sure the settings are correct for accepting cookies.

1. Click the Start button and select the Control Panel.

• In Windows 10, the Control Panel is located in the Windows System folder in the Start menu.

1. Select Network and Internet... 

...then Internet Options.
​

1. Select the Privacy tab.
2. Click on the Advanced button.
3. If available, check the Override automatic cookie handling option.
4. Confirm that First-party and Third-party Cookies are both set to Accept.
5. Press OK, then Apply and OK again.
6. Close Internet Options and try updating Quicken again.