How do I correct an online balance that is incorrect?

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hmday
hmday Member ✭✭✭✭
edited February 2023 in Download, Add/Update Accounts (Windows)
My Macy's credit card shows on "online balance" due (70.28). My last payment of 70.28 was made in august and the account reconciled.  I have not had any charges since July of last year and the credit card website shows nothing owing. How do I correct an incorrect online balance?

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  • Tacoer
    Tacoer Member ✭✭
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    Quicken has many math errors & transaction omissions
  • splasher
    splasher SuperUser ✭✭✭✭✭
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    Quicken can only show what is supplied in the download for online balance and there is nothing you can do about it except doing another download to see if it contains the correct balance.  The online balance is not something that Quicken calculates, it merely displays it.

    -splasher using Q continuously since 1996
    - Subscription Quicken - Win11 and QW2013 - Win11
    -Questions? Check out the Quicken Windows FAQ list

  • hmday
    hmday Member ✭✭✭✭
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    Resetting the account resolved the problem.  Thanks

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