UPDATED 4/3/23 Charles Schwab, Missing Transactions

Customers are reporting that they are missing transactions from Charles Schwab. No error is being reported alongside the missing transactions.

This has been escalated internally, though we do not have an ETA on a resolution at this time.

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Thank you!
(Ticket #9735243)

-Quicken Jasmine

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Comments

  • ONGOING 10/3/22

    This issue remains ongoing. We are working toward a resolution, but we are still unable to provide an ETA for its availability. We are sorry for the inconvenience, and we appreciate your patience.

    Thank you!

    -Quicken Jasmine

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  • ONGOING 10/10/22

    Our teams continue to work to resolve this issue as quickly as possible, however, at this time we do not have an ETA for when a resolution will be available.

    Thank you in advance for your patience while we work to resolve this error!

    -Quicken Jasmine

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  • ONGOING 10/17/22

    While our teams are still working on this issue, it remains ongoing for now. We currently do not have an ETA available. We apologize for the inconvenience, and we thank you for your patience. 

    Thank you!

    -Quicken Jasmine

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  • ONGOING 10/24/22

    Our teams are still working to resolve this issue, though we do not have an ETA available. We apologize for the inconvenience and appreciate your patience.

    Thank you!

    -Quicken Jasmine

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  • ONGOING 10/31/22

    This issue remains ongoing. We do not have an ETA available at this time and apologize for any inconvenience.

    Thank you!

    -Quicken Jasmine

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  • ONGOING 11/7/22

    This issue remains ongoing. We have teams at work on a resolution for this problem, but an ETA continues to be unavailable. We apologize for the inconvenience incurred by this issue, and we are appreciative of your patience. 

    Thank you!

    -Quicken Jasmine

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  • ONGOING 11/14/2022

    We do not have an ETA at this time for a resolution for this issue, though our teams continue to work towards a solution. We apologize for any inconvenience and thank you for your continued patience. 

    Thank you!

    -Quicken Jasmine

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  • ONGOING 11/21/22

    A solution continues to be worked on by our teams, though we are unable to provide an ETA. We appreciate your patience and apologize for the inconvenience.

    Thank you!

    -Quicken Jasmine

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  • ONGOING 11/28/22

    This issue is still ongoing. We are unable to provide an ETA regarding a resolution. Our teams will continue to investigate and work on this issue. We apologize for any inconvenience this causes, and we are thankful for your patience in this matter.

    Thank you!

    -Quicken Jasmine

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  • Quicken Jared
    Quicken Jared Alumni ✭✭✭✭
    UPDATE 11/28/22


    We do apologize for this inconvenience, but if you are continuing to experience this issue, please speak with Quicken Support by making use of the information provided in this link. They will need to document and diagnose this issue in greater detail with the resources available at their disposal. 

    Thank you!

    -Quicken Jared 
  • ONGOING 12/5/22

    A solution for this is still being worked on. While the issue remains ongoing, we do not have an ETA available at this time. We apologize for the inconvenience.

    Thank you!

    -Quicken Jasmine

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  • ONGOING 12/12/22

    This issue is ongoing, and although our teams are working hard at a resolution, we do not currently have an ETA to provide.

    We apologize for any inconvenience this causes.

    Thank you!

    -Quicken Jasmine

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  • ONGOING 12/19/22

    While we are unable to provide an ETA, our teams continue to work toward a solution for this issue. We apologize for the inconvenience in the meantime.

    Thank you!

    -Quicken Jasmine

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  • ONGOING 12/27/22

    This issue continues to be ongoing. We are not able to provide an ETA regarding a resolution, although we have teams working hard to realize this goal. We apologize for the inconvenience and we thank you for your patience.

    Thank you!

    -Quicken Jasmine

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  • ONGOING 1/2/23

    This issue remains ongoing. We cannot provide an ETA regarding a resolution at the moment, although we do have teams continuing to work on the problem. We apologize for the inconvenience and we thank you for your patience.

    Thank you!

    -Quicken Jasmine

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  • ONGOING 1/9/23

    For the time being, this issue is still ongoing. Our teams are diligently seeking a resolution, but we do not have an ETA on this at the moment. We apologize for the inconvenience this may be causing, and we thank you for your patience.

    Thank you!

    -Quicken Jasmine

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  • ONGOING 1/17/23

    At the moment, this issue remains ongoing. We are at work on a resolution, although we do not have an ETA regarding when this will be achieved. Thank you for your patience, and we are sorry for any inconvenience caused.

    Thank you!

    -Quicken Jasmine

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  • ONGOING 1/23/23

    While the status of this issue remains ongoing, our teams continue to work on resolving it, though we do not have an ETA available at this time. We apologize for the inconvenience.

    Thank you!

    -Quicken Jasmine

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  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    edited January 2023
    ONGOING 1/30/23

    This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available.

    We apologize for any inconvenience and appreciate your patience.

    Thank you!

    -Quicken Jasmine

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  • Quicken Kristina
    Quicken Kristina Moderator mod
    edited April 2023

    UPDATED 4/3/23

    Our Product and Development team is requesting for more log files from anyone encountering any of the 3 situations below:

    1. Any customer with a transaction with Journal Sec on the Schwab website will not see that transaction downloaded.
    2. There is a defect where Schwab shows the Reinvest transaction with no units causing it to not impact share positions.
    3. Security matching issues where the money market is converted to cash and will not show up when customer reverted to Money Market security.

    To submit log files, go to Help>Report a Problem and please include Ticket #9735243 in the description. While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

    This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available.

    We apologize for any inconvenience and appreciate your patience.

    Thank you!

    Quicken Kristina

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