Cannot connect Amex to set up credit card.

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Hendo
Hendo Member ✭
edited March 2023 in Download, Add/Update Accounts (Mac)
Amex has been downloading for two years....Then in Dec 22...quit downloading. Ive tried to reset account to no avail. Error MSg says wrong sign in credentials. I use same on website with no problem. So deleted accounts to start over. Cannot connect to
amex with proper sign in credentials...Wife and I both have cards...neither will connect.

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  • Lysander Spooner
    Lysander Spooner Member ✭✭✭✭
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    I am not sure what is causing your problem. You can download all your transactions in QFX format directly from the AMEX web page until that is sorted. But you probably know this.
  • Mark1104
    Mark1104 Member ✭✭✭✭
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    @Hendo - what version of WINDOWS rae you using?  Have you called Support? 
  • UKR
    UKR SuperUser ✭✭✭✭✭
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    talk about impeccable timing. AmEx is about to convert their Direct Connect connection method to a newer Express Web Connect connection method. The process is rolling out now.
    From what I read here in the Community, last night there were issues while enabling the conversion process. I understand that has been fixed. If you would, please try again now.
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