Balance on Quicken for Credit Card: Balance is subtracted not added

Steward
Steward Member ✭
edited March 2023 in Download, Add/Update Accounts (Windows)
So the "charge" is not added to the previous charge but actually is being subtracted. The opposite of what you'd want it to do. Please advise.

Comments

  • splasher
    splasher SuperUser ✭✭✭✭✭
    Is the balance column shown in Red at that point?  If it is Black, you are in position of the credit card being overpaid and they owe you money which is highly unlikely.
    Respond with the color of the balance and then we can help further.

    -splasher using Q continuously since 1996
    - Subscription Quicken - Win11 and QW2013 - Win11
    -Questions? Check out the Quicken Windows FAQ list

  • volvogirl
    volvogirl SuperUser ✭✭✭✭✭

    Sounds like you're running a credit balance. Is the balance in red or black? Look back through your transactions and maybe you'll spot one that was entered backward. Or a payment in the charge column or a charge in the payment column. Look around back where this first started happening.  Or maybe you are missing some charges?  Or entered a payment twice?


    If the balance is in Black, it means you have a credit on the card.  Like if you overpaid the bill or got a refund for something you returned.   When you enter a charge it will reduce (decrease) the credit you have available on it.   And a payment will increase the balance.


    Also make sure you have the right starting balance.  If it's zero you might need to add a beginning balance for when you started the account in Quicken.


     The credit card balance you OWE should be in RED. If the balance is Black then it's showing the credit card company owes you and you have a credit balance. And then when you make a payment it's like the cc owes you more. So you need to go back though your entries and find where the balance switched to black to being in your favor.


    See this for more info.....

    https://www.quicken.com/support/positive-black-balance-credit-card-

    I'm staying on Quicken 2013 Premier for Windows.

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