Citi bank credit card

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daddyrit05
daddyrit05 Member ✭✭
edited March 2023 in Download, Add/Update Accounts (Windows)
It's back - Citi bank visa with credit balance showing negative and not allowing reconcile.

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  • Quicken Jared
    Quicken Jared Alumni ✭✭✭✭
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    daddyrit05 said:
    It's back - Citi bank visa with credit balance showing negative and not allowing reconcile.
    Hello @daddyrit05,   

    We are sorry about this issue with online banking services. Thank you for letting us know about this here on the Quicken Community. 

    If you have the chance, you could save a backup by going to File > Copy or Backup File... in the upper menu at the top of the screen and then create a 'test' data file by going to the same menu and selecting New Quicken File... Next, choose New Quicken File in the screen that follows, and then click OK. After this, choose a file location on your computer and then click Save. Choose Don't use mobile and web when prompted. 

    You may then add your CitiBank-associated accounts by navigating to the Add Account button in the Tools menu option in upper left-hand side of the screen, or in the more central, upper left-hand panel, denoted by the '+' symbol. Let us know if you see the same negative balance occurring in the test data file once this is attempted. 

    This will tell us more about why and how this is happening. 

    Thank you,

    Quicken Jared 
  • daddyrit05
    daddyrit05 Member ✭✭
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    Jared - at citibank selection got a "connection problem - CC 502"
    at Citi cards - got the same
  • Quicken Anja
    Quicken Anja Moderator mod
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    Hello @daddyrit05,

    Thank you for reaching out to the Community and reporting your issue, though I apologize that you are experiencing this.

    This is a known issue that has been escalated internally, though we do not have an ETA on resolution. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates.

     We apologize for any inconvenience! Thank you.

    -Quicken Anja
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  • UKR
    UKR SuperUser ✭✭✭✭✭
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    daddyrit05 said:
    Jared - at citibank selection got a "connection problem - CC 502"
    at Citi cards - got the same
    Does the exact same password that you have stored in Quicken allow you to log on to the Citibank website? Be sure to type in the password and not copy and paste ... passwords are sensitive to extra leading or trailing blanks ...
    Another customer's post stated that he had changed the password on the website and forgotten to change it in Quicken ...

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