Why do I see: "Needs Attention" ComEd still waiting for new bill? It has been 4 weeks.

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John Carbery
John Carbery Member ✭✭
edited March 2023 in Paying Bills, Online Billers & Reminders (Windows)
I re-setup my electric bill (ComEd) as an on-line biller. When I did that, it indicated that the bill has been setup and is waiting for a new bill. Quicken indicates that it will take 1-2 days to resolve. It still sits at the top of the list with a "fix it" button. I click on it and it tells me to wait 1-2 days to be connected. It has been over three weeks and nothing. Other bills I've setup the same way work perfectly.

Answers

  • Quicken Anja
    Quicken Anja Moderator mod
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    Hello @John Carbery,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    To start with, I suggest you try to Review and Repair Online billers first. However, I do recommend that you save a backup of your data file first (just in case). After that, please navigate to the Bills & Income tab and click on the gear icon on the top-right. Then, click on Review and Repair > Review and Repair Online Billers in the dropdown menu.



    Once that is done, see if the issue still continues to persist.

    I hope this helps!

    -Quicken Anja
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  • UKR
    UKR SuperUser ✭✭✭✭✭
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    When logging on to the biller's website, does the logon process require sending a security code to your smartphone (aka 2FA security)?
    If so, and if the biller allows it, turn off 2FA security and see if that allows the Quicken servers to fully process the bills.
    Failing that, I recommend you stop using Online Bill Pay for this biller.
    Logon directly to the biller's website and authorize them to direct debit (aka PAC Draft, Autopay, APS, etc.) the next and all future payments from your checking account or a credit card. The biller's computer system will do all the work for you to make an electronic debit on the due date and you don't have to worry about being late.

    In Quicken unlink the bill and just record a scheduled reminder which does not execute as an online payment into your account register on or before the Due Date and before you download transactions from the bank or credit card containing the payment transactions. That will allow Quicken to match your register transaction to the downloaded data and not cause any further issues.

  • John Carbery
    John Carbery Member ✭✭
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    Thank you Anja! That worked.
This discussion has been closed.

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