Cannot login

ronk11
ronk11 Member ✭✭

My Quicken was corrupt so I removed it and downloaded from your website.
It loaded fine brought up my last saved backup (only a few months old).
It asked the password to my backup file and seem to login fine.

It showed the screen I am familiar with and then quickly pops up the Quicken login screen. I have never seen it asking for this before.
Given the same credentials that I used to login to my Quicken account via the web.
But consistently gives me "invalid credentials".

Please help.

Answers

  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭

    what version … Help - About Quicken

    Where are you located … US, etc

    QWin Deluxe Subscription - Win10
  • FOLARIN45
    FOLARIN45 Member

    I am using Quicken Windows - Home (Business And Rental)

    found that i could no longer login

    kept on getting error message  "invalid credentials".

    kindly help

  • Greg_the_Geek
    Greg_the_Geek SuperUser, Windows Beta ✭✭✭✭✭

    @FOLARIN45, where are you located? Are you using a VPN?

    Quicken Subscription HBRP - Windows 10
  • FOLARIN45
    FOLARIN45 Member

    no i am not using a vpn

  • Greg_the_Geek
    Greg_the_Geek SuperUser, Windows Beta ✭✭✭✭✭

    Again, where are you located?

    Quicken Subscription HBRP - Windows 10
  • FOLARIN45
    FOLARIN45 Member

    I am in the uk

  • FOLARIN45
    FOLARIN45 Member

    visiting NIgeria at the moment

    problem started before i left UK

  • Greg_the_Geek
    Greg_the_Geek SuperUser, Windows Beta ✭✭✭✭✭

    Unfortunately, Quicken is only supported in the US and Canada. You might try a VPN to a US IP address.

    Quicken Subscription HBRP - Windows 10
  • ronk11
    ronk11 Member ✭✭

    I am running Quicken deluxe on Windows 10.
    US – MN, no VPN

    It also bothers me that completely removed Quicken then rebooted.
    I then load the version downloaded from Quicken and try to run it.
    Kaspersky removes it saying I have a Trojan...

  • Greg_the_Geek
    Greg_the_Geek SuperUser, Windows Beta ✭✭✭✭✭

    It's a false positive from Kaspersky. Try pausing Kaspersky and then installing or running Quicken.

    Quicken Subscription HBRP - Windows 10
  • ronk11
    ronk11 Member ✭✭
    Thank you for that Greg.

    Yeah I paused/disabled Kaspersky and was able to load and run it with no problem.
    But then it wants me to login with the credentials of my backup file, no problem.
    The initial, I'll call it "Dashboard" screen comes up and then Quicken login.
    That's what I can't get past, usually some message like "Oops something failed try again in 1 hour"
    That is not the exact message, but close.
  • Greg_the_Geek
    Greg_the_Geek SuperUser, Windows Beta ✭✭✭✭✭

    It sounds like the Kaspersky firewall is blocking Quicken.

    Quicken Subscription HBRP - Windows 10
  • ronk11
    ronk11 Member ✭✭
    Thanks again Greg for these quick responses.
    I work in tech support, probably similar to you.

    I will certainly give that a try over lunch or possibly tonight after work.
    Thanks for your time
  • akula34
    akula34 Member ✭✭

    No, there is a problem with the Quicken Authentication System. I cannot access Quicken for Windows, Mac or Web. I'm in the US and haven't changed my password and it's stored in Bitwarden.

    Fix this Quicken. This is why people dislike Cloud services, especially with no failover.

  • Greg_the_Geek
    Greg_the_Geek SuperUser, Windows Beta ✭✭✭✭✭

    FWIW, I'm not having any problems signing in.

    Quicken Subscription HBRP - Windows 10
  • ronk11
    ronk11 Member ✭✭
    I still cannot get anywhere! I made sure Quicken was removed.
    I paused Kaspersky's, disabling firewall VPN etc.
    Load Quicken – No errors
    Initial login – No problems

    Quicken login – same issue
    Just to be clear, I am using the same credentials that I use when logging into Quicken website.
    Such as monitoring my subscriptions, downloading, etc.

    I've attached 3 screenshots showing my initial login, then my Quicken login, then the error
  • ronk11
    ronk11 Member ✭✭
    One more piece of information.
    I put in my proper credentials and I get this "oops…" Message.
    If I put in wrong credentials I get "invalid credentials" message

    If this even matters???
This discussion has been closed.