Quicken Mobile wont open - stuck on blue screen

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weslemkoon
weslemkoon Member
edited May 2023 in Using the Mobile App

My quicken mobile app has been working great. easy to use, synchs easily with with desktop (Windows).

A couple of days ago it suddenly stopped. when launching the app, it just says Quicken with the blue background.

I've deleted the app and reloaded and have the same prioblem.

I tried to reload it using the QR code deiplayed in the Windows version and it says invalid QR code.

any suggestions??

Comments

  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
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    my sequence - that shows …

    Sign on screen with ID & password

    Next … Loading the specific Quicken file

    Last …. the Quicken mobile app data & menu

    QWin - R54.16 - Win10

  • weslemkoon
    weslemkoon Member
    edited March 2023
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    Thanks for the response. After I sign in with the mobile app, I just get the attached.

  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
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    bummer - I would contact Quicken Support -

    QWin - R54.16 - Win10

  • weslemkoon
    weslemkoon Member
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    I called quicken support and they just said there were no reported problems. Ugh

    I guess mine doesn't count lol

  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
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    might try creating a new test file in Quicken - and enable Sync - and add a few accounts….

    This will give the "cloud" a choice of targets, and you might get a prompt from the Mobile App
    as to which Quicken cloud file you want to open…

    Have you tried access via - Quicken On The Web - https://app.quicken.com/login

    QWin - R54.16 - Win10

  • weslemkoon
    weslemkoon Member
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    Interestingly, a new update on the Play Store was available. I did the update and now it works. They must have changed something.

  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
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    glad it finally is working -

    just to clarify - this was Android ?

    QWin - R54.16 - Win10

This discussion has been closed.