Quicken Mobile wont open - stuck on blue screen

weslemkoon
weslemkoon Member
edited May 2023 in Using the Mobile App

My quicken mobile app has been working great. easy to use, synchs easily with with desktop (Windows).

A couple of days ago it suddenly stopped. when launching the app, it just says Quicken with the blue background.

I've deleted the app and reloaded and have the same prioblem.

I tried to reload it using the QR code deiplayed in the Windows version and it says invalid QR code.

any suggestions??

Comments

  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭

    my sequence - that shows …

    Sign on screen with ID & password

    Next … Loading the specific Quicken file

    Last …. the Quicken mobile app data & menu

    QWin - R54.16 - Win10

  • weslemkoon
    weslemkoon Member
    edited March 2023

    Thanks for the response. After I sign in with the mobile app, I just get the attached.

  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭

    bummer - I would contact Quicken Support -

    QWin - R54.16 - Win10

  • weslemkoon
    weslemkoon Member

    I called quicken support and they just said there were no reported problems. Ugh

    I guess mine doesn't count lol

  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭

    might try creating a new test file in Quicken - and enable Sync - and add a few accounts….

    This will give the "cloud" a choice of targets, and you might get a prompt from the Mobile App
    as to which Quicken cloud file you want to open…

    Have you tried access via - Quicken On The Web - https://app.quicken.com/login

    QWin - R54.16 - Win10

  • weslemkoon
    weslemkoon Member

    Interestingly, a new update on the Play Store was available. I did the update and now it works. They must have changed something.

  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭

    glad it finally is working -

    just to clarify - this was Android ?

    QWin - R54.16 - Win10

This discussion has been closed.