Paychecks Splits Go Missing when Mobile is Turned On

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milonedp
milonedp Member ✭✭✭
edited June 2023 in Errors and Troubleshooting (Windows)
When I turn on mobile sync the paycheck splits related to my 401k and any other deposit accounts get removed.

I have tested this a couple of times a year for the last several years, do you have any target for when this will be fixed? I've used Quicken since the mid-90s and my current file has data going back to 2002.

R23.X did not fix this issue.

Others with similar issues through the years;

https://community.quicken.com/discussion/7913264/paycheck-splits-missing
https://community.quicken.com/discussion/7876923/paycheck-splits-are-missing-from-account-register
https://community.quicken.com/discussion/7882124/merged-paycheck-splits-are-missing
https://community.quicken.com/discussion/7921381/my-categories-are-being-wiped-out-on-reconciled-items
https://community.quicken.com/discussion/comment/20081413#Comment_20081413
https://community.quicken.com/discussion/7921135/paycheck-income-reminder-totally-hosed
https://community.quicken.com/discussion/7913130/blank-dialog-box-for-split-paycheck-transaction-details
https://community.quicken.com/discussion/comment/20211719#Comment_20211719
https://community.quicken.com/discussion/comment/20265047#Comment_20265047

How can we fix this so that we can use mobile?

Answers

  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    edited May 2023
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    Hello @milonedp,

    Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue.

    We have forwarded this issue to the proper channels to have this further investigated. In the meantime, we request that you please navigate to  Help > Report a problem and submit a problem report with log files and screenshots attached in order to contribute to the investigation.

    While you will not receive a response through this submission, these reports will help our teams further investigate the issue. The more problem reports we receive, the better.

    We apologize for any inconvenience! Thank you.

    (CTP-6496)

    -Quicken Jasmine

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