USAA CC-506

2

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  • Unknown
    edited January 8
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  • isonclubikin
    isonclubikin Quicken Windows Subscription Member ✭✭✭✭

    Well, it had been 12 days since my last CC-506 for USAA. I was hopeful it had been solved. But, nope. CC-506 this afternoon.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for the update,

    Thank you for letting us know the problem has returned again! I added the updated logs you sent to the ticket for this issue.

    Thank you!

    (CTP-11745)

    Quicken Kristina

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  • Unknown
    edited January 15
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  • nmestanas
    nmestanas Member ✭✭✭✭

    I too had the connection issue early yesterday. Clicked through the boxes to reset, once reconnected new transactions came down and all was good. Had to run OSU a few more times yesterday (for other reasons) and USAA (and all others) connected OK (this time no transactions). This morning all is well.

    I understand and share everyone's frustration with this. USAA does "store" the permission granted to access through Quicken. You can find it in your USAA profile under Security Preferences, Connected Apps. Next time this happens, BEFORE I reset, I'll check this to see if somehow this got revoked. If it's still there, I'll revoke in USAA first, then reset from Quicken. That should refresh the token from both sides. If it's not there, then what "revoked" it.

  • Unknown
    edited January 16
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  • Unknown
    edited January 17
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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for your reply @nmestanas,

    Thank you for letting us know you encountered this issue also. If it happens again, and you'd like to contribute to the investigation, please navigate to Help>Report a Problem and send a problem report with log files attached.

    Please also let us know what you see with the token on USAA's side, if the issue does happen again.

    Thank you!

    (CTP-11745)

    Quicken Kristina

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  • nmestanas
    nmestanas Member ✭✭✭✭

    @Quicken Kristina Will do. I don't seem to have this issue as often as others and the reset generally fixes it.

    I'll go ahead and send it before fixing it. Is there any value to sending one after the fix for comparison?

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for your reply @nmestanas,

    Typically, no, there isn't any value in sending a problem report when the issue is not happening.

    Thank you!

    Quicken Kristina

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  • isonclubikin
    isonclubikin Quicken Windows Subscription Member ✭✭✭✭

    Another CC-506 today.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for the update,

    Thank you for letting us know it happened again, and for sending logs. I updated the ticket (CTP-11745).

    Thank you!

    Quicken Kristina

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  • wmiller
    wmiller Quicken Windows Subscription Member ✭✭

    My updates to USAA are requiring me to reset/relink my checking account every couple of days. I go through the validation and linking and all looks well and then a couple of days later I get the CC-506 error again. Anyone else seeing this?

  • nmestanas
    nmestanas Member ✭✭✭✭

    So I had another USAA error late yesterday. Everything synch'd fine earlier that morning. I knew there would be no USAA updates to download so I left it alone and didn't bother reauthorizing.

    This morning, everything sync'd fine. No error from USAA (or any other accounts), no new transactions either but I didn't expect any.

  • isonclubikin
    isonclubikin Quicken Windows Subscription Member ✭✭✭✭

    I had the CC-506 on a subset of my USAA accounts for most of yesterday. At the end of the day, though, it cleared up. But, this morning, I'm getting the CC-506 yet again.

  • isonclubikin
    isonclubikin Quicken Windows Subscription Member ✭✭✭✭

    Well, this is interesting. The CC-506 I reported, above, was on 2 of my USAA accounts. I just ran another OSU and those 2 accounts now download correctly. BUT, the other 5 accounts are now giving me a CC-506.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for the follow-up @isonclubikin,

    Thank you for letting us know that it happened again yesterday and today.

    Thank you for joining the discussion @wmiller,

    You're not the only one experiencing this issue. The problem has been reported and is in work. We do not currently have an ETA. No further information is available at this time.

    Thank you for your patience!

    (CTP-11745)

    Quicken Kristina

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  • Pat Marshall
    Pat Marshall Quicken Windows Subscription Member ✭✭✭✭

    SOS. happening again 1/27/2025. This issue comes and goes for weeks, but had improved until recurring today for no apparent reason. Geez.

  • isonclubikin
    isonclubikin Quicken Windows Subscription Member ✭✭✭✭

    Yesterday was CC-501 errors on my USAA accounts. Today, back to the CC-506 errors.

  • nmestanas
    nmestanas Member ✭✭✭✭

    I have not had any OSU issues since my last reported one. OSU completed at 5:40 AM PST. USAA; 2 accounts updated, 1 new transaction.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for the update @Pat Marshall & @isonclubikin,

    The issue is still being worked on. Currently, no further updates are available and we don't have an ETA.

    Thank you!

    (CTP-11745)

    Quicken Kristina

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  • isonclubikin
    isonclubikin Quicken Windows Subscription Member ✭✭✭✭
    edited February 4

    Deleted. Reported elsewhere.

  • wmiller
    wmiller Quicken Windows Subscription Member ✭✭

    All good for several days but back to CC-506 today.