OFX Error: 16503 with Fidelity Investments (QMAC)

msilver
msilver Quicken Mac Subscription Member ✭✭

I have been getting this error since last night? Is this a known problem?

There was an unknown error trying to update this connection. Please try again later. (16503)

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Answers

  • NotACPA
    NotACPA Quicken Windows Subscription SuperUser ✭✭✭✭✭

    And that error is???? If you can show us a graphic of such it would be helpful.

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • msilver
    msilver Quicken Mac Subscription Member ✭✭

    the error is shown as #16503

  • flyfishertn
    flyfishertn Member ✭✭

    I'm getting an "OFX Error: 16503" login error with Fidelity Investments for the Mac… anyone else? I've disconnected and tried to reconnect and it persists, been going for 48hrs +.

  • Quicken Anja
    Quicken Anja Moderator mod
    edited January 31

    Hello All,

    If you don't mind, could you please provide a screenshot of what you are seeing? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

    Additionally, we will be forwarding this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation.

    It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.

    While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

    We apologize for any inconvenience in the meantime! Thank you.
    (CBT-558)

    -Quicken Anja
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  • NateSouthernCA
    NateSouthernCA Quicken Mac Subscription Member ✭✭

    I am having the same issue that started on 1/30/25. I sent info to Quicken via Report a Problem.

  • SCPat
    SCPat Quicken Mac Subscription Member

    I also have been getting 16503 on Fidelity. Yesterday, I took the account off line then retried to connect it to update and download transactions - but this is all I get. This morning is the same. Can anyone assist? TYIA!

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @NateSouthernCA & @SCPat,

    Thank you both for adding to this discussion and submitting a problem report with your log files attached.

    I have retrieved your submissions and added them to the escalation ticket.

    Thank you!
    (CBT-558)

    -Quicken Anja
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  • Grt2fly
    Grt2fly Quicken Mac 2017 Member ✭✭

    Hi - I have been getting the same error message with Fidelity Investments for Mac — no issue with Fidelity Net Benefits login - just investments. Deactivated the account - went through all the standard steps but still getting the same error.

  • ishiver
    ishiver Quicken Mac Subscription Member ✭✭
    edited January 31

    I've been using Fidelity Investments for Mac for a long time. All of a sudden on Thursday, 1/30 it no longer works and you get the following error: "There was an unknown error trying to update this connection. Please try again later. (16503)".

    I disconnect and try to reconnect and get the same error. What changed overnight?

    [Merged Post]

  • darrellhenke
    darrellhenke Member ✭✭

    Fidelity said this will be resolved by next Tuesday 2/4/25.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello All,

    There is now an Alert for this issue. To track the status of this issue, please bookmark the alert linked below. If you do not see the bookmark icon at the upper right, please make sure you are logged into the Community.

    Thank you!

    (Ticket# 11552501)

    Quicken Kristina

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  • FranzK
    FranzK Quicken Mac Subscription Member

    I have been getting the error 16503 when trying to connect to Fidelity Investments Mac. Any update when this will be resolved.

  • msilver
    msilver Quicken Mac Subscription Member ✭✭

    Tonight (2-3-25) it seems fixed. Everything synced as usual.

  • flyfishertn
    flyfishertn Member ✭✭

    Everything synced for me this morning … 2/4/25.

  • augiboy
    augiboy Quicken Mac Subscription Member ✭✭
    edited February 4

    Fidelity Investments Mac user here. It does not seem to be fixed yet, I get error 15500.

    I also tried a reconnect, that did not work either.

  • FranzK
    FranzK Quicken Mac Subscription Member

    It initially worked but two accounts were shown as hidden in Quicken (even though I never did hide them) so Unhid them. Then I could not sync again so I disconnected all the Fidelity accounts and tried to connect again and every time it says I must have entered the wrong password or id, but I entered everything correctly. So frustrating. For years I never had an issue connecting to Fidelity Mac. I removed anything in the keychain access related to Fidelity but that didn't help. I even tried to change my Fidelity Password and carefully entered my User Name and Password several times but keep getting this error.

  • Wade Shanley
    Wade Shanley Quicken Mac Subscription Member ✭✭✭

    Im getting the same error as FranzK, on Mac. Same issue not recognizing a legit password. I'll check again tomorrow.

  • msilver
    msilver Quicken Mac Subscription Member ✭✭

    Yes getting the same error. Different than the original. Same as last two post, was asked to reconnect and not accepting a legit password.

  • craigcabrey
    craigcabrey Quicken Mac Subscription Member

    Version 8.0.1 (Build 800.56243.100)

    I'm using the Fidelity Investments Mac connection type to pull in my Fidelity accounts with their transaction history (you don't get transaction history in the other connection).

    It has been working for a few days (since I added it), but now it's prompting me to reconnect. But my credentials are rejected (they are correct, they work on Fidelity's website).

    Is there an ongoing issue Quicken is seeing? Is Quicken working with Fidelity to move these connections to the latest supported type?

    We were unable to validate your login information with Fidelity Investments Mac. Try reconnecting. (15500)

  • RickO
    RickO Quicken Mac Subscription SuperUser, Mac Beta Beta

    Fidelity Investments Mac is working fine for me this morning. I'd suggest complete disconnecting the account (if you didn't already do that), then start over and connect it anew. You may want to open Keychain Access and delete any Fidelity-Quicken entries there before reconnecting.

    If this doesn't work, I'd suggest contacting the Fidelity web support team. I've found them to be pretty helpful. There may be something that needs to reset or reauthorized on their end.

    Quicken Mac Subscription; Quicken Mac user since the early 90s
  • FranzK
    FranzK Quicken Mac Subscription Member

    Yesterday I was getting the error I reported above about the user name or password being incorrect. Tried several times. I waited a day and then it worked and I was able to connect the account to Fidelity Mac.

  • ttravaille
    ttravaille Member ✭✭

    Getting same 16503 error for Q for Mac, with direct connect to Fidelity for Mac. Have disconnect all accounts, reset cloud, rebooted, and still getting the error for any account i try to reconnect. ??

  • hgillman
    hgillman Quicken Windows Subscription Member ✭✭

    Getting the error with mac and windows quicken. what up wit dat?

  • msilver
    msilver Quicken Mac Subscription Member ✭✭

    Yes, the error seems to be back again tonight. 2-18-25

  • mreed911
    mreed911 Quicken Mac Other Member

    Can confirm - back again.

  • augiboy
    augiboy Quicken Mac Subscription Member ✭✭

    Same, the problem is back. On 2-19-25

  • RickO
    RickO Quicken Mac Subscription SuperUser, Mac Beta Beta

    I downloaded from Fidelity Investments - Mac this morning without problem.

    Quicken Mac Subscription; Quicken Mac user since the early 90s
  • Quicken Anja
    Quicken Anja Moderator mod

    Hello All

    Thank you for taking the time to bring this issue to our attention.

    First, can you all please confirm if this issue is currently still ongoing, or if it has been resolved?

    Thank you!

    -Quicken Anja
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  • mk0
    mk0 Quicken Mac Subscription Member

    Worked for me this morning. The message show above by mreed911 is exactly the error I received multiple times last evening.