Fidelity OL-293-A error

cwinkler
cwinkler Quicken Windows Subscription Member ✭✭

The last couple days have been receiving this error on my Fidelity accounts. Other OSU complete OK, and prior to this so did Fidelity. Any known issues?

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Comments

  • mitch101
    mitch101 Quicken Windows Subscription Member ✭✭

    I too am having this Fidelity problem for last two days.

  • pmarr
    pmarr Quicken Windows Subscription Member ✭✭

    Same problem for the past 2 days. For me issue began 1/30/25 and persists.

  • christinat0904
    christinat0904 Quicken Windows Other Member

    I have also been receiving this error message -last successful download on January 29th.

  • TimHockley
    TimHockley Quicken Windows Subscription Member ✭✭

    I as well

  • TimHockley
    TimHockley Quicken Windows Subscription Member ✭✭
    edited January 31

    OL-293-A error. Same issue here since couple days ago

  • Ananta Mukerji
    Ananta Mukerji Quicken Windows Subscription Member ✭✭

    I have been receiving this error message also. Last successful download was on January 29th.

  • Quicken Anja
    Quicken Anja Moderator mod
    edited January 31

    Hello All,

    If you don't mind, could you please provide a screenshot of what you are seeing? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

    Additionally, we will be forwarding this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation.

    It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.

    While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

    We apologize for any inconvenience in the meantime! Thank you.

    -Quicken Anja
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  • mitch101
    mitch101 Quicken Windows Subscription Member ✭✭

    After 20 minutes with Quicken Chat, they told me to report it to Fidelity which I just did. Fidelity is working on it in their Electronic Channel Support dept.

  • Dave508
    Dave508 Member ✭✭✭
    edited January 31

    Windows 10, latest version of Quicken. No setup information overtly changed prior to receiving error OL-293-A.

    Been connecting perfectly for years, now, suddenly it won't connect. Figured out that all of my Fidelity accounts connect properly except for a "Deferred Annuity" account. Deactivated online services, attempted to set up again, get following message:

    "Sorry, we encountered an error. (It's not your fault)"

    Is anyone else having a connection issue to Fidelity specifically with some kind of Annuity account? I contacted Fidelity and they indicated that Annuities are a separate group from the main Fidelity account support. I have not been able to contact the "Annuity" support people yet (keep getting something akin to a "not open" message).

    Please don't refer me to the standard reply "support article" for OL-293-A. I have looked at it and it does not help in this situation.

    [Merged Post]

  • mitch101
    mitch101 Quicken Windows Subscription Member ✭✭

    Many have this problem as of Jan 31, 2025. Quicken sent me to Fidelity and Fidelity is now working on it (I hope).

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @Dave508,

    Thank you for bringing this issue to our attention!

    I went ahead and merged your post with this thread as multiple users are reporting the same error, and the issue has been forwarded to the proper channels for further investigation. To contribute to the investigation, please submit a problem report with log files and screenshots attached as instructed in my previous response earlier in this thread.

    Thank you!

    -Quicken Anja
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  • Dant
    Dant Quicken Windows Subscription Member

    I too have multiple accounts with Fidelity and was receiving the same error message. I deactivated my deferred annuity account and did a transaction update and the other accounts updated without issue.

  • Dave508
    Dave508 Member ✭✭✭

    Thank you Anja for directing me to the proper thread.

    Please note that I have several Fidelity accounts, and the only one that is failing is the single account that is Fidelity, but a separate Fidelity business unit called "Fidelity Investments Life Insurance", which manages the specific type of account I'm having connection issues with, a "Deferred Annuity" account. All other Fidelity accounts (brokerage, IRA, etc.) are connecting and updating normally with no problems.

    I have contacted Fidelity Investments Life Insurance - they have indicated that they see nothing on their side that would indicate some kind of issue with my Deferred Annuity account. It all looks "normal" and in good order to them.

    Here is the error I'm getting:

    Just to note, this has been working for years and just started failing on 1/30/2025.

    Also, please note that out of curiosity, I restored my quicken data file from just after the last time it worked, and it still fails.

    I also deactivated the online services for Fidelity, but when I tried to set them back up, it failed saying it received unrecognized responses from Fidelity.

    Thanks Quicken for working on this issue.

  • pdmcmanus30
    pdmcmanus30 Quicken Windows Subscription Member ✭✭
    edited January 31

    I cannot download transactions from seven of my Fidelity Investment accounts. I received an OL-293-A error. I called Fidelity and they stated that their tech team has reported an error with Quicken. They stated they are working the issue, and it should be resolved by Tuesday morning.

    [Merged Post]

  • pdmcmanus30
    pdmcmanus30 Quicken Windows Subscription Member ✭✭
    edited January 31

    Forgot to state that this problem began on 01/29/2025.

  • pdmcmanus30
    pdmcmanus30 Quicken Windows Subscription Member ✭✭

    To be clear, the problem is to be resolved by Tuesday morning, 02/04/2025.

  • Dave508
    Dave508 Member ✭✭✭

    I just submitted a problem report from within Quicken as Anja suggested. The problem report submission is located on the menu bar at Help → Report a problem. If you haven't already done so, please submit a problem report so that it gets some attention at Quicken Support. Thanks.

  • halzenner
    halzenner Quicken Windows Subscription Member ✭✭

    Same problem and I did submit the issue.

  • mitch101
    mitch101 Quicken Windows Subscription Member ✭✭

    pdmcmanus30 is correct. Fidelity admitted the OL-293-A problem is on their end, and that they will fix it by Tuesday morning, 2/4/25.

  • dahoberty
    dahoberty Quicken Windows Subscription Member ✭✭

    I have been getting an error since 1/30/2025 as well, but no specific Quicken error code is given. I simply get this:

    I have multiple accounts at Fidelity, and all of them are returning this error. I have reported to Quicken.

  • Dave508
    Dave508 Member ✭✭✭

    I called Fidelity twice on this error this morning and they claimed to know nothing about it and for me to contact Quicken. But I'm glad to hear someone is working on it and thank you to the folks updating us here.

  • Bill O'Neil
    Bill O'Neil Member ✭✭✭
    edited January 31

    Anyone else having problems with getting downloads from Fidelity ? Started yesterday for me.

    Quicken says it's a Fidelity problem and Fidelity says its a Quicken problem. It's happening on both my computers. Quicken says its a OL-293-A error.

    [Merged Post]

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod
    edited January 31

    Hello @Bill O'Neil,

    Thank you for letting us know you're encountering this issue. I merged your discussion with the ongoing discussion of the issue. I can see that you already sent a problem report with log files attached. Thank you for contributing to the investigation on this issue!

    Thank you!

    Quicken Kristina

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  • Bill O'Neil
    Bill O'Neil Member ✭✭✭

    Thanks Kristina !! I'm also running the Window version.

  • cwinkler
    cwinkler Quicken Windows Subscription Member ✭✭

    Unable to send a problem report because it includes more than 10 attachments (those are all your default checkmarks, only thing I did was to say to sanitize my report data). Hopefully Fidelity is working on it and will have it fixed on Tuesday as others have reported.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for joining the discussion @cwinkler,

    It is frustrating that the 10 attachment limit causes Quicken to clear all the information and not send the report. To get around this limit, please unselect any preselected logs with the word OLD in the title.

    I hope this helps!

    Quicken Kristina

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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello All,

    There is now an Alert for this issue. To track the status of this issue, please bookmark the alert linked below. If you do not see the bookmark icon at the upper right, please make sure you are logged into the Community.

    Thank you!

    (Ticket# 11552501)

    Quicken Kristina

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  • cwinkler
    cwinkler Quicken Windows Subscription Member ✭✭

    Thanks! Unchecked 3 files with OLD in them and successfully sent sanitized file. PS, you'll see that I started the whole conversation this morning. Didn't realize it was such a big issue. Hopefully will be fixed relatively quickly (by Tuesday per Fidelity based on other comments).

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for your reply @cwinkler,

    Thank you for sending the problem report with log files attached! There is an alert for the issue now, but our teams are still asking for logs to help investigate the issue, so it's a big help!

    Thank you!

    Quicken Kristina

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  • pmarr
    pmarr Quicken Windows Subscription Member ✭✭

    Same issue since 1/30/25. I spent time on the phone with Quicken and Fidelity, totalling > 90 minutes. Each stated it was the others problem - interesting as joint marketing of Quicken along with Fidelity logos display on my screen when I launch Quicken.