Popup says max length of citicards.com password = 32 - WRONG! it's 64

AfricanSwallow
AfricanSwallow Quicken Windows Subscription Member ✭✭
edited February 4 in Signing in, Passwords, and Activation (Windows)

I just updated my citicards.com password to 64 characters, and verified the new password works using the citicards.com website. When I tried to store the new password in my Quicken password vault, a pop-up says "The information Quicken has from Citi Cards is that the password can be no longer than 32 characters long." This is clearly out of date. Quicken: PLEASE FIX THIS ASAP.

Would this problem prevent connecting to citicards.com for downloading transactions using Express Web Connect+ - using a 64-character password?

Quicken user since 1992; and NO an African swallow can't carry a coconut by gripping it by the husk.

Answers

  • AfricanSwallow
    AfricanSwallow Quicken Windows Subscription Member ✭✭
    image.png

    This is wrong - it's actually 64.

    Quicken user since 1992; and NO an African swallow can't carry a coconut by gripping it by the husk.
  • AfricanSwallow
    AfricanSwallow Quicken Windows Subscription Member ✭✭
    edited February 5

    I just updated my onlineservices.ubs.com password to 64 characters, and verified the new password works using the onlineservices.ubs.com website. When I tried to store the new password in my Quicken password vault, a pop-up says "The information Quicken has from UBS Financial Services Inc. is that the password can be no longer than 15 characters long." This is clearly out of date. Quicken: PLEASE FIX THIS ASAP.

    Would this problem prevent connecting to onlineservices.ubs.com for downloading transactions using Express Web Connect+ - using a 64-character password?

    image.png

    ERROR!


    [Merged Post]

    Quicken user since 1992; and NO an African swallow can't carry a coconut by gripping it by the husk.
  • AfricanSwallow
    AfricanSwallow Quicken Windows Subscription Member ✭✭
    edited February 5

    QUICKEN: would this issue prevent connecting to onlineservices.ubs.com for downloading tranactions using of Express Web Connect+ - using a 64-character password?

    Quicken user since 1992; and NO an African swallow can't carry a coconut by gripping it by the husk.
  • RalphC
    RalphC Quicken Windows Subscription Member ✭✭✭✭
    edited February 5

    This is a user forum. No Quicken software engineers monitor this forum. You need to "Report A Problem" to Quicken Support.

  • mshiggins
    mshiggins Quicken Windows 2017 SuperUser ✭✭✭✭✭

    The financial institution provides the password requirements to Quicken or Quicken’s aggregator Intuit. You can report a problem as @RalphC suggested or call Quicken support, but ultimately it will have to be the financial institution who initiates the change.

    Definitely having a password longer than the current limit set for Quicken would cause transaction downloads to fail.

    Finally, perhaps two Swallows could carry a coconut with a creeper?

    Quicken user since Q1999. Currently using QW2017.
    Questions? Check out the Quicken Windows FAQ list

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