Pentagon Federal Credit Union CC-555

I'm getting a CC-555 error from Pentagon Federal Credit Union. Can anyone tell me what is going on and how I can fix the problem?

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Answers

  • harrycolvin
    harrycolvin Quicken Windows Subscription Member ✭✭

    Quicken Classic Deluxe:

    Last 3 days when attempting to download transactions from Pentagon Federal, getting error Code CC-555. Reset logon credentials with no success.

    Started today when attempting to download transactions from EverBank, getting error Code CC-503. Reset logon credentials with no success.

  • Quicken Anja
    Quicken Anja Moderator mod
    edited February 5

    Hello @kev52 & @harrycolvin,

    We appreciate you bringing this to our attention! Error CC-555 is usually caused by the bank blocking Quicken from accessing their servers. You can find more information information on this error in this support article.

    We will be forwarding this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation.

    It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.

    While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

    Additionally, @harrycolvin EverBank does currently have an open ticket regarding MFA (CTP-12019), however, I have added the error you are experiencing as well as your Quicken ID to the ticket. It would still be helpful if you could also submit logs for this as instructed above.

    We apologize for any inconvenience in the meantime! Thank you.
    (CBT-562)

    -Quicken Anja
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  • Greg Brown
    Greg Brown Quicken Windows Subscription Member ✭✭✭✭

    I am also receiving a cc-555 on both of my PenFed logins…

    Quicken Classic - R61.17, Windows 11 PRO current on updates

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @Greg Brown,

    Thank you for adding to this discussion.

    I saw you already added logs—thank you for that! I went ahead and added your details and logs to the ticket.

    Thank you!

    -Quicken Anja
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  • dhenderson67
    dhenderson67 Quicken Windows Subscription Member ✭✭✭

    Add me to the list of cc-555 on all PenFed accounts. Logs have been sent

  • Quicken Anja
    Quicken Anja Moderator mod

    Thank you for submitting logs and letting me know, your details and logs have been added!

    -Quicken Anja
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  • Richard Sturgeon
    Richard Sturgeon Quicken Windows Subscription Member ✭✭✭

    Also having issues with penfed CC555

  • Robb D
    Robb D Quicken Windows Other Member
    edited February 5

    CC-555 Error across ALL my PenFed Accounts. Best way to resolve this is to call PenFed, 800-247-5626, and ask the [Removed - Disruptive] support person to submit an IT Ticket because PenFed is blocking Quicken Servers. The more Tickets they receive, the faster they will resolve the issue…

  • Quicken Anja
    Quicken Anja Moderator mod
    edited February 5

    Hello @Richard Sturgeon & @Robb D,

    Thank you for adding to this discussion and letting us know you are experiencing this!

    If you haven't yet, please take a moment to submit your log files following the directions I provided in my earlier response so we can get your details and logs added to our escalation ticket as well.

    Thank you!

    -Quicken Anja
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  • kev52
    kev52 Member ✭✭

    Log files sent.

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    -Quicken Jasmine

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  • Khemo
    Khemo Quicken Windows Subscription Member ✭✭

    For 3 days, I have had error cc-555 when attempting to download Penfed CU data for my 3 accounts. I have uploaded my log files

  • JoeWelsh
    JoeWelsh Quicken Windows Subscription Member ✭✭

    I've been having the same issue, and have uploaded log files.

  • Christopher Reed
    Christopher Reed Member ✭✭✭

    Having issues with PenFed download has become an annual thing.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello All,

    This is now considered a known issue that has been escalated internally, though we do not have an ETA on resolution at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates and information.

    We apologize for any inconvenience in the meantime! Thank you.

    -Quicken Anja
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  • riedeselck
    riedeselck Member ✭✭

    I am having the same issue and have sent a report with a sanitized file.

  • LHGoldstein
    LHGoldstein Quicken Windows Subscription Member ✭✭

    Add me to the list of PenFed Customers receiving a CC-555 error. PenFed Customer Service is answering by saying the credit union has changed their download availability with several aggregators besides Quicken.

  • derekpc
    derekpc Quicken Windows Subscription Member ✭✭

    Same here. I ran a one step update today and got CC-555 on all Penfed accounts. I have submitted a problem reort with logs.

    For future reference, how does one create a sanitized data file?

    Thanks.

  • Larry Hathaway
    Larry Hathaway Quicken Mac 2017 Member ✭✭
    edited February 7

    This is a copy of my recent discussion on Feb 6, 2025 with PFCU concerning downloading of transactions.

    Dear Larry,

    Thank you for reaching out regarding the issue with connecting your accounts to Quicken.

    PenFed has recently made the decision to disallow aggregators from accessing PenFed Online through direct integration. This decision was made to protect our members and their data, as the method used by aggregators, known as screen-scraping, does not align with our internal information security standards.

    However, you can still manage your finances by manually downloading your transaction history from PenFed Online. Here are the steps to do so:

    1. Log in to PenFed Online.
    2. Click on the name of the account you want to download transaction history for.
    3. Scroll to the bottom of the screen and click "Download Transactions."
    4. Select the transaction types you want to download from the Transaction Type dropdown menu:
    - All: downloads all available transactions.
    - Credits: downloads all transactions that increase the account balance.
    - Debits: downloads all transactions that decrease the account balance.
    - Checks: use this option to download all check-related transactions (if applicable).
    5. Select the download format appropriate for your program from the Download Type dropdown menu:
    - Comma Separated Value (CSV)
    - Quicken Interchange Format (QIF)
    - Web Connect (QFX)
    6. Click the date range to download from the Download options:
    - All: all available dates for the selected account type.
    - By Date Range: use the calendar to select dates.
    7. Click "Download Transactions."
    8. Repeat the process for each account for which you want to download transaction history.

    If you encounter any difficulties uploading your transactions into Quicken, please contact Quicken support for further assistance.

    We apologize for any inconvenience this may cause and appreciate your understanding.

    Best Regards,
    KaLeena D.
    PenFed Credit Union 

    [Merged Post]

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @Larry Hathaway,

    We appreciate you sharing this information with us, and we will pass this along internally as well.

    Thank you!

    -Quicken Anja
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  • harrycolvin
    harrycolvin Quicken Windows Subscription Member ✭✭

    Will Quicken be able to resolve this issue with Pentagon FEderal?

  • ncisrael
    ncisrael Quicken Windows Subscription Member

    Thanks for that info.

  • AllanM
    AllanM Quicken Windows Subscription Member ✭✭

    Me too and logs sent. I was thinking about dropping my PenFed credit card, and this is the nail in that coffin.

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello All,

    Thank you for sharing logs and for coming back to update this thread.

    We truly appreciate it!

    -Quicken Jasmine

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  • stan05482
    stan05482 Quicken Windows Subscription Member ✭✭

    PenFed is the worst. KaLeena's response to Larry is almost verbatim what they said the last time the instigated a service distruption.

  • mikek753b
    mikek753b Member ✭✭✭✭

    any updates for this CC-555 issue?

    thanks

    Best Regards
  • derekpc
    derekpc Quicken Windows Subscription Member ✭✭

    FYI folks, Penfed is also back to incorrectly marking credit card balance as a positive vice a negative. I download a qfx for my visa tonight and after importing it told me my balance was exactly twice the value it should be. I edited the qfx to change BALAMT by adding the minus sign to the amount and reimported the file. That corrected my balance to what it should be.

  • Cancel the account—we don't need this nonsense very six months or so.

    James

  • Quicken Janean
    Quicken Janean Quicken Windows Subscription Moderator admin

    Hi All, We are working with Pentagon Federal Credit Union and our aggregation partner to restore connectivity but we do not have an ETA. Please stay tuned and thank you for your continued patience.

    Quicken Janean

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  • YcantitBeasy
    YcantitBeasy Quicken Mac Other Member ✭✭

    Hello, I am new to using Quicken. I tried downloading in the CSV format and it downloaded in a long horizontal string of my banking info…..how do you take that and download it into Quicken? I have a MacBook Pro. I tried the other formats and no joy. I am seriously frustrated with Penfed.